Contact Us and FAQs

Shell’s QGC business welcomes feedback, which helps us to plan, develop and operate our projects, minimise impacts and maximise benefits for stakeholders. See a list of frequently asked questions below.

Frequently asked questions

Urgent Enquiry

My query is in relation to a current safety incident at a QGC site

Please call the QGC Watchkeeper on 1300 765 033.

Shell-branded service stations, fuels and lubricants

I have an enquiry relating to Shell-branded service stations, fuels or lubricants

Viva Energy are the exclusive brand licensee of Shell fuels and lubricants in Australia. If your enquiry relates to Shell-branded service stations, fuels or lubricants please contact Viva Energy on 13 16 18 or click here to visit their website

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For Coles Express enquiries, click here to make direct contact.

Procurement

How to become a supplier to Shell

To view and register your interest in upcoming supply opportunities and to stay visible to Shell’s QGC business and its major contractors, click here to visit the Local Suppliers Portal

Registering your business on the portal is free, quick and means you will be notified about relevant work packages when they are published.

Alternatively, you can click here to visit our suppliers page for further information on Shell Australia’s business opportunities, as well as insights on how to make yourself visible to our procurement teams and major contractors.

I have an issue with submitting an Expression of Interest (EOI) via the QGC portal

If you are experiencing difficulties with submitting an Expression of Interest (EOI) via the QGC portal, please click here to complete a contact form

How do I get a list of contractors to Shell’s QGC business?

Click here to visit our major contractors to QGC page.

Employment

How to apply for employment with Shell

All job vacancies are posted online and can be applied for via our Careers & Jobs section on the Shell Australia website. Click here to access the page.

You may also like to review our list of contractors delivering works on our projects. Click here to visit our major contractors to QGC page.

How do I verify an employee’s status/details?

Due to our data privacy policy, we can only provide employee verifications through a phone call and can only answer "Yes" and "No" for the employee verification.

Please call Shell HR Operations on +60 3 8688 6000 from Monday – Friday, from 8:00am to 5:00pm (GMT +8:00).

Sponsorships and partnerships

Funding opportunities for the community

Shell’s QGC business is proud to support local community groups who are part of building strong, thriving societies in the areas where we operate.

For further information on these programs and how to apply, please click here to visit the Shell QGC Communities Fund, Sponsorships and Donations page.

Need further information? Click here to complete a contact form with your query and we will get back to you.

Where can I find more information on Shell Motorsport?

Information relating to Shell Motorsport in Australia can be found on the Shell V-Power Racing Team website.

Accounts payable

I have a query in relation to an invoice

Please direct enquiries relating to invoice/s, payment status, vendor update and other vendor queries to APVENDORHELPDESK@shell.com

My bank details how changed and I need to update them

Please email APVENDORHELPDESK@shell.com

Contractors to Shell’s QGC business

Inductions to get on a QGC site

We are committed to delivering energy responsibly and safely, preventing harm to our employees, contractors, local communities and the environment. Every person working on a QGC site must have completed various site inductions.

Click here to visit our Contractor Inductions page for a list of required inductions and how to complete them.

How do I access the QGC HSSE Management System?

QGC’s HSSE Management system contains the standards, procedures and tools we use to control our HSSE risks on site.

You can access the QGC HSSE Management system here, however you will need to contact your contract holder for login details.

Find out more about our 12 Life-Saving Rules

Every employee and contractor must follow our 12 Life-Saving Rules. Click here to view them on our Personal Safety page. Please be advised that this page is not compatible with Internet Explorer, it is recommended you use Google Chrome.

I require a GID card. What training do I need to complete in order to get one?

Please contact your QGC Contract Holder or your other designated QGC contact, they will need to submit a request on your behalf.

Where can I collect my QGC field card from?

Please contact your QGC Contract Holder or your other designated QGC contact for collection location.

If you have any other questions about requirements for working at QGC, contact your QGC Contract Holder or your other designated QGC contact.

QGC Land access

I am a landholder and my query relates to my property

Please click here to complete a contact form with your enquiry.
If your matter is urgent, please call 1800 030 443.

QGC Community enquiries and feedback (Queensland)

My query is not covered in any of the FAQs

Please click here to complete a contact form with your enquiry.
If your matter is urgent, please call 1800 030 443.

Office locations

Shell Australia’s Brisbane head office

Address:
QGC Pty Ltd
275 George Street
Brisbane QLD 4000

Postal address:
QGC Pty Ltd
GPO Box 3107
Brisbane QLD 4001

Brisbane delivery address for large items:
QGC Pty Ltd
Level 27, 275 George Street
Brisbane QLD 4000
Via loading dock 69 Ann St Lev B2
Telephone: (07) 3024 9000

Chinchilla

Address:
QGC Pty Ltd
Woolworths Complex
Shop 18-20 Bell Street
Chinchilla QLD 4413

Postal address:
QGC Pty Ltd
PO Box 266
Chinchilla QLD 4413

Gladstone

Address:
QGC Pty Ltd
173 Goondoon Street,
Gladstone QLD 4680

Wandoan

Address:
QGC Pty Ltd,
27 Royd Street
Wandoan QLD 4419

More in QGC

Surat Basin Operations Update

Keep up to date on activities in our natural gas development areas, that cover more than 4,900 square kilometres and span from south of Tara to north-west of Wandoan.

Shell in the Community

Shell aspires to be welcomed in the communities where we operate. We believe that local communities and Shell benefit from being part of one another’s work and life. This attitude permeates everything we do. We work to share benefits by offering rewarding jobs and training opportunities, building local capability and supporting local community groups.