Shell Gift Card Terms and Conditions

These conditions apply to use of the Shell e-Gift Card (“Card”). The Card is issued by Blackhawk Network (Australia) Pty Ltd ABN 84 123 251 703 (“Blackhawk” or “us” or “we” or “our”). If you gift the Card to another person, you must tell them that they will be bound by these terms and conditions (“Terms and Conditions”). New South Wales, Australia law applies to these Terms and Conditions. By using your Card you unconditionally agree to these Terms and Conditions and submit to the jurisdiction of the courts of NSW. By purchasing or using a Card, you agree to comply with applicable laws. The Card must not be used in any manner that is unlawful, misleading, deceptive, unfair or otherwise harmful to consumers.

Physical Gift Cards

Authorised Retailer means any Participating Service Station or third party store or retailer specified on the Website as authorised to sell Gift Cards, as amended from time to time.
Card Number means the identification number displayed on the Gift Card.
Expiry Date means the date specified on the Website for the expiration of each Gift Card.
Gift Card means the physical Shell branded Gift Card issued by Viva Energy Retail that you have purchased or received.
Order means an order by you to purchase a Gift Card.
Participating Service Stations means the designated Shell branded service stations specified on the Website (identifiable using our fuel finder) where Gift Cards can be used to purchase goods or services, as amended from time to time.
PIN means the 4-digit PIN printed on the back of the Gift Card.
Remaining Gift Card Value means, at any time, that portion of the initial value loaded onto your Gift Card which is unspent and which can be accessed by using the Gift Card in accordance with these Terms and Conditions of Use. The Remaining Gift Card Value is also referred to as your balance.
you or your is a reference to the person who is in possession of the Gift Card at the relevant time for the purposes of these Terms and Conditions of Use, or who authorises another person to do something with or to the Gift Card on their behalf.
Viva Energy Retail means Viva Energy Retail Pty Ltd ABN 96 662 372 027, of Level 16, 720 Bourke Street, Docklands, Victoria, Australia, 3008.
we, us or our is a reference to Viva Energy Retail.
Website means or https://www.shell.com.au/motorists/shell-gift-cards.html at such other address notified by Viva Energy Retail should the URL change.

Introduction

These Terms and Conditions of Use apply to Gift Cards.

By purchasing, redeeming or attempting to redeem a Gift Card, you accept and agree to be bound by, and comply with, these Terms and Conditions of Use. We strongly recommended that you read this document in its entirety before you place an order for, purchase or use, a Gift Card and draw them to the attention of Gift Card recipients wherever possible.

These Terms and Conditions of Use do not apply to any Gift Cards issued in conjunction with third-party partners as part of a promotional campaign. Such terms and conditions for promotional campaigns will be available on the third-party partner’s website.

If you have any questions or would like more information about the Gift Card please call 1300 554 268.

Shell Gift Card Terms and Conditions

The Card #_87 path, #_87 polygon { fill: currentColor; } #_87 { }

Transactions #_88 path, #_88 polygon { fill: currentColor; } #_88 { }

Disputes, Problems & Troubleshooting #_89 path, #_89 polygon { fill: currentColor; } #_89 { }

Privacy #_90 path, #_90 polygon { fill: currentColor; } #_90 { }

Changes to these Terms and Conditions #_91 path, #_91 polygon { fill: currentColor; } #_91 { }

Severability & Governing Law #_92 path, #_92 polygon { fill: currentColor; } #_92 { }

Physical Gift Cards

Introduction

How to load value onto your Gift Card Instore #_93 path, #_93 polygon { fill: currentColor; } #_93 { }

Activation #_94 path, #_94 polygon { fill: currentColor; } #_94 { }

PIN #_95 path, #_95 polygon { fill: currentColor; } #_95 { }

Accepting Gift Card locations #_96 path, #_96 polygon { fill: currentColor; } #_96 { }

Gift Card Use #_97 path, #_97 polygon { fill: currentColor; } #_97 { }

Gift Card Exclusions #_98 path, #_98 polygon { fill: currentColor; } #_98 { }

No cash advances #_99 path, #_99 polygon { fill: currentColor; } #_99 { }

Can I exchange my Gift Card #_100 path, #_100 polygon { fill: currentColor; } #_100 { }

Can I purchase a Gift Card using a Gift Card #_101 path, #_101 polygon { fill: currentColor; } #_101 { }

Expiry of Gift Cards #_102 path, #_102 polygon { fill: currentColor; } #_102 { }

Gift Card balance and transaction history #_103 path, #_103 polygon { fill: currentColor; } #_103 { }

Cancellation and voiding of Gift Cards #_104 path, #_104 polygon { fill: currentColor; } #_104 { }

Re-issue of faulty or damaged Gift Cards #_105 path, #_105 polygon { fill: currentColor; } #_105 { }

Lost or stolen Gift Cards #_106 path, #_106 polygon { fill: currentColor; } #_106 { }

Returns and Refunds of items purchased with a Gift Card #_107 path, #_107 polygon { fill: currentColor; } #_107 { }

Corporate Gift Card Purchases #_108 path, #_108 polygon { fill: currentColor; } #_108 { }

Use or Resale of Gift Cards #_109 path, #_109 polygon { fill: currentColor; } #_109 { }

Changes to Terms and Conditions of Use #_110 path, #_110 polygon { fill: currentColor; } #_110 { }

Privacy and confidentiality #_111 path, #_111 polygon { fill: currentColor; } #_111 { }

Limitation of liability #_112 path, #_112 polygon { fill: currentColor; } #_112 { }

Jurisdiction #_113 path, #_113 polygon { fill: currentColor; } #_113 { }

Errors and complaints #_114 path, #_114 polygon { fill: currentColor; } #_114 { }