Shell Fuel Discount: Terms And Conditions

The Shell V-Power Racing Team Fuel Discount Offer promotion

1. This promotion is offered to you by Viva Energy Australia Pty Ltd (ABN 46 004 610 459) of Level 16/720 Bourke Street, Docklands VIC 3008, Australia, Ph: (03) 8823 4444 (“Viva Energy”), and Racing Team (Aust) Pty Ltd (ACN 602 914 410) of 10-12 Emeri Street, Stapylton QLD 4207 (“Racing Team”) (together the "Promoters").

2. This document (“Terms and Conditions”) sets out the terms and conditions of this promotion. If you register for this promotion, or take any steps to claim, redeem or use the Offer that is part of this promotion, then you are deemed to have accepted these Terms and Conditions. You should carefully read, and make sure you understand, these Terms and Conditions before you participate in any way in this promotion. If you do not agree to these Terms and Conditions, you should not take any steps to participate in this promotion.

Time period for which the promotion runs

3. The term of this promotion is from 12 June 2025 at 12:00AM AEDT to 31 January 2027 at 11:59PM AEDT, unless withdrawn earlier by the Promoters (“Offer Period”). If this promotion is going to be withdrawn, and therefore the Offer Period is going to end, before 31 January 2027, Viva Energy will provide prior notice to Eligible Claimants who have registered for this promotion via the Shell V-Power Racing Team App (“Racing Team App”) or through an email to the registered email address of those Eligible Claimants.

Who is eligible to claim the Offer

4. To be eligible to receive the Offer, an individual must:

• be at least 18 years old and an Australian resident;
• be a registered user of the Racing Team App;
• agree to these Terms and Conditions;
• have downloaded, and continue to have access on their chosen device to, the Racing Team App;
• properly register for participation in the promotion during the Offer Period, including by providing accurate details of the individual’s first name, last name, email address, mobile number, date of birth and postcode;
• consent to the sharing of their personal information provided in connection with the promotion and the Offer between Viva Energy and the Racing Team, including information provided during the registration process, a fuel discount offer membership number and fuel transaction data generated by the use of the Offer; and
• consent to receive marketing material, offers and promotions from Viva Energy with respect to Viva Energy, the Shell brand and each of their goods and services, (“Eligible Claimant”).

The Promoters reserve the right, in their sole discretion, to determine whether you are an Eligible Claimant. An individual can only register as an Eligible Claimant and participate in this promotion in their own name. Information regarding the collection of personal information and details of the Racing Team’s and Viva Energy’s privacy policies are outlined in section 15 below.

Details of the Offer made under the promotion

5. This promotion consists of a 4 cent per litre fuel discount (“4cpl Offer”) which will apply from 12 June 2025 at 12:00AM AEST to 31 January 2027 at 11:59PM AEST. (the “Offer”)

6. The Offer will be made available to certain individuals as determined by the Racing Team and Viva Energy, on the terms set out in these Terms and Conditions, subject to those individuals being or becoming Eligible Claimants (as explained in paragraph 4 above) and otherwise complying with these Terms and Conditions.

7. The Offer can be redeemed at Reddy Express service stations and other participating Shell branded services stations, as specified at https://www.shell.com.au/motorists/fuel-finder.html under the category filter “Participates in Viva Energy promotions”.

8. When redeemed at Reddy Express service stations, the Offer can be used in conjunction with selected offers made by Reddy Express at the service station (Reddy Express Offers), subject in each case to the relevant terms and conditions.

Offer exclusions, conditions and variations

9. The Offer is subject to the following exclusions, conditions and variations:

• The Offer cannot be used in conjunction with any other offer made in whole or part by Viva Energy. If you present any other Viva Energy funded fuel offer for redemption from any other party (e.g. FlyBuys or AFL Live app) at the same time as the Offer, only the highest cents per litre fuel offer will be redeemable. If all the Viva Energy funded fuel offers have the same cents per litre value, then only the first fuel offer presented will be redeemed.
  
• The Offer does not apply to purchases of LPG or Adblue products in any State or Territory.
• The Offer is not exchangeable or transferable or redeemable for cash. The Offer is not valid for Fleet Card, Shell Card, Motorpass or Motorcharge transactions.
• The Offer is only available on a single transaction of a minimum of 2 litres and a maximum of 150 litres of Shell fuels (excluding LPG and Adblue) that has been filled into one vehicle.

10. Eligible Claimants who have registered for the Offer, will be sent an email (to their registered email address) regarding changes to these Terms and Conditions in relation to the Offer.

Details on how to redeem the Offer

11. To redeem the Offer, you must comply with the following redemption steps during the Offer Period:

• you must be an Eligible Claimant;
• you must access and open the Racing Team App, navigate to the Offer via the promotional tile or menu item and follow the instructions to reveal the discount barcode (see details of the discount barcode in paragraph 14 below);
• you must visit any Shell Reddy Express or participating Shell branded service station in Australia (see details of participating Shell service stations in paragraph 6 above) and fill up your vehicle with a minimum of 2 litres, but no more than 150 litres, of any Shell fuel (excluding LPG and AdBlue);
• you must enter the Shell Reddy Express or participating Shell branded service station store, and whilst in-store:
  • have a smartphone with internet connection and access to the Offer on the Racing Team App; and
  • navigate to your Offer discount barcode in the Racing Team App and present the discount barcode (on your smartphone) under the customer facing barcode reader when ready to pay for the fuel; and
• subject to the terms of these Terms and Conditions, the discount will be automatically applied to the fuel price, following which you must pay the discounted price for the fuel.

12. Each Shell Reddy Express or participating Shell branded service station reserves the right to refuse processing the discount barcode based on irresponsible mobile or other device use, or any dangerous or potentially unsafe or illegal behaviour, by you in or around the Shell Reddy Express or participating Shell branded service station premises, or failure by you to comply with the redemption steps.

13. You acknowledge that:

• you are solely responsible for ensuring that:
  • your contact details (including your registered email address) are correct and up to date;
  • if you use your smartphone to redeem the Offer, you only use that device safely in-store at Shell branded service stations and correctly scan the discount barcode; and
  • you are able to read and open the discount barcode on the Racing Team App at the time you wish to use the discount barcode;
• no WI-FI or internet or mobile data access will be provided at the Shell branded service station;
• Viva Energy and the Racing Team make no representation or claim in relation to any of the responsibilities set out in this clause 12 and that such responsibilities are outside of Viva Energy, Shell Reddy Express or the Racing Team’s control; and
• you are solely responsible for having the relevant equipment and services to access the Offer via mobile app in-store on a device such as smartphone and valid internet service to your device.

14. The Promoters do not warrant that the redemption mechanisms (including, without limitation, the registration portal, the technology for barcode generation, delivery and access and the in-store barcode reader) will always be available during the Offer Period and there may be time periods during which use of discount barcodes and redemption of the Offer is unavailable. The Promoters will use best endeavours to provide reasonable notice of any known technology outages that may impact redemption of the Offer. It is the responsibility of each Eligible Claimant to ensure their contact details (including email address) are always correct and up to date. Availability of the discount barcode used to claim the Offer.

15. The Offer is claimed using a unique, single use discount barcode which is accessible via the Racing Team App. Each unique discount barcode may be used only once during the Offer Period and will expire once it has been used. To obtain a new discount barcode, Eligible Claimants must open the Racing Team App at least one day after the last redemption of a barcode, select the Offer promotional tile or menu item and follow the instructions to reveal a new discount barcode. New discount barcodes are not refreshed instantaneously upon redemption or expiry of the previous discount barcode. New discount barcodes may be made available approximately one day after the use or expiration of a discount barcode, and no earlier than 9am the following day.

General terms, privacy and limitation of liability

1. On registration for the Offer, an Eligible Claimant’s personal information will be collected through the registration form in the Racing Team App, stored on the Racing Team’s database and shared with Viva Energy. On redemption of the Offer, fuel transaction data regarding the Eligible Claimant will be collected by Shell Reddy Express and participating Shell banded service station operators and shared with Viva Energy and the Racing Team. The Promoters and their operators obtain personal information about Eligible Claimants to enable them to operate this promotion and the Offer and so Eligible Claimants can participate in this promotion. Any failure by an individual to complete all the mandatory fields when registering, will prevent them from being able to participate in this promotion. The Promoters are bound by the Australian Privacy Principles in accordance with the Privacy Act 1988 (Cth) and their privacy policies (located at: for the Racing Team, https://djr.com.au/privacy/
    and for Viva Energy, www.vivaenergy.com.au/contact-us/privacy-policy
   . The privacy policies contain information about how a person may seek access to and correction of their personal information and how to make complaints. They also contain information about how a person can request their personal information not be used for direct marketing purposes and details of other organisations to whom personal information is usually disclosed. If the Eligible Claimant has provided consent to receiving offers and promotions from Viva Energy, Viva Energy may use information the Eligible Claimant provides for its own future marketing purposes regarding its products/services, including contacting the Eligible Claimant electronically about other future special offers.

17. If for any reason any aspect of this promotion is not capable of running as planned, including by reason of computer virus, communications network failure, bugs, tampering, unauthorised intervention, fraud, technical failure, regulatory constraints or any other cause beyond the reasonable control of the Promoters, the Promoters may in their sole discretion cancel, terminate, modify, or suspend this promotion and/or any element of the Offer (including but not limited to the discount rate).

18. The Promoters reserve the right to disqualify you from this Offer in the event of non-compliance with these Terms and Conditions.

19. If there is a dispute concerning the conduct of the Offer, the decision of the Promoters is final and binding on you and no correspondence will be entered into.

20. Any guarantee or warranty given is in addition to any relevant statutory guarantees and warranties and nothing in these Terms and Conditions restricts, excludes or modifies or purports to restrict, exclude or modify any statutory consumer rights under any applicable law including the Competition and Consumer Act 2010 (Cth).

21. The Promoters and their associated agencies and companies will not be liable for any loss (including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (whether or not arising from any person's negligence or wilful misconduct) in connection with this promotion or any element of the Offer or any acceptance or use of the Offer, except for any liability which cannot be excluded by law (in which case that liability is limited to the minimum allowable by law).

22. You agree and acknowledge that your sole and exclusive remedy for any failure by the Promoters to supply the Offer (in whole or in part) is payment of the cost (either in a cash value or in another form, such as a gift card) of the difference between the amount that would have been payable had the Offer applied, and the amount actually paid by you in connection with the Offer, except where otherwise provided by law or where the failure is the result of your negligence or breach of these Terms and Conditions.

23. This barcode provided in connection with this Offer is to be used solely by the Eligible Claimant and must not be distributed or shared by any means. If you distribute or share your discount barcode in breach of this provision:

• The Promoters may immediately terminate your access to the Offer;
• The Promoters are not required to honour the Offer to you or any other person who attempts to use your discount barcode; and
• The Promoters will have no liability for any loss or damage incurred by you or any other person where such loss or damage is caused or contributed to by your breach of this clause 23.

24. Failure by the Promoters to enforce any of their rights under these Terms and Conditions at any stage does not constitute a waiver of these rights

25. The Promoters may amend these Terms and Conditions from time to time during the Offer Period. The current version of these Terms and Conditions will be available on the Racing Team App during the Offer Period, and Eligible Claimants who have registered for the Offer will be sent an email (to their registered email address) regarding any changes to these Terms and Conditions. Any new or amended Terms and Conditions will apply from the date they are posted on the Racing Team App. You should check for any updated Terms and Conditions on the Racing Team App (with the date shown at the top of the Terms and Conditions indicating the currency of those Terms and Conditions).

26. The governing law and jurisdiction of these Terms and Conditions is Victoria, Australia. However, the Offer is available in all states and territories of Australia.