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Changes in contact details for Shell's Downstream business in Australia

Please note that Shell’s Downstream business in Australia (excluding Aviation), was divested in mid-2014 to Vitol. The company will operate in Australia as Viva Energy Austraila. For all enquiries regarding:

  • Shell fuels and lubricants
  • Shell Coles Express service stations
  • Fuels Quality
  • Terminal Gate Pricing
  • Shell Card

Please contact Viva Energy Australia on 13 16 18

Divestment notice

Shell’s downstream business in Australia (other than Aviation) was sold to Vitol in mid-2014.

As a result, The Shell Company of Australia Ltd (ABN 46 004 610 459) was sold to Vitol, and has changed its name to Viva Energy Australia Ltd.

Under the sale agreement, Vitol has been granted a right to use the Shell brand at around 870 service stations around Australia, with customers still able to buy Shell branded quality fuels, lubricants and other products to meet their needs.

If you have queries regarding Shell Card, fuels, lubricants or have feedback relating to product quality please contact Viva Energy Australia directly.

Please send any correspondence relating to Viva Energy Australia Ltd (formerly known as The Shell Company of Australia Limited) (ABN 46 004 610 459) to GPO Box 872, Melbourne VIC  3001.

For more information about Shell Australia's operations, contact us:

Shell Australia's contact details
Mailing Address PO Box A47 CDC
Perth WA 6837
General Enquiries +61 8 9338 6600
Feedback & Enquiries www.shell.com.au/emailshell
MSDS or TDS Inquiries www.shell.com.au/products
Aviation Enquiries (Voice) 1300 735 793
Aviation Fuel Orders - Fax 1300 556 503
E-mail us
Aviation Enquiries - Fax 1300 559 731
E-mail us
Website inquiries for Australia ONLY
(broken links, online forms etc)

Email Shell

We welcome your feedback about our products and services.

Please send us an email using web-enquiries@shell.com.

Recruitment Inquiries

Please visit our Jobs and Careers section on this website for further information about Graduate and Experienced recruitment. All job vacancies are posted online and can be applied for via our Job Search & Apply.

For all other recruitment queries please telephone +61 8 9338 6600.