{"organism":"Page","children":[{"organism":"Container.Raw","children":[{"organism":"Metadata","model":{"title":"Shell Gift Card FAQs","text":"Shell Gift Card FAQs","links":[{"name":"Shell Gift Card FAQs","value":"https://www.shell.com.au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs.html"}],"tags":[{"name":"Fuel cards","value":"downstream-and-renewables:loyalty/fuel-card"},{"name":"Loyalty","value":"downstream-and-renewables:loyalty"},{"name":"Downstream & Renewables","value":"line-of-business:downstream-and-renewables"}]},"id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/metadata"},{"organism":"ContentOwner","model":{},"id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/contentowner"},{"organism":"Container.Header","children":[{"organism":"Container.Raw","ref":"https://www.shell.com.au/_jcr_content/root/header/inherited.model.json","id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/header/inherited","model":{}},{"organism":"Breadcrumb","model":{"links":[{"name":"Home","value":"https://www.shell.com.au/"},{"name":"Promotions and offers","value":"https://www.shell.com.au/promotions-and-offers.html"},{"name":"Shell Gift Cards","value":"https://www.shell.com.au/promotions-and-offers/shell-gift-cards.html"},{"name":"Shell Gift Card FAQs","value":"https://www.shell.com.au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs.html"}]},"id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/header/breadcrumb"}],"id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/header","model":{}},{"organism":"Container.Main","children":[{"organism":"Container.Section","children":[{"organism":"PageHeader","color":"inherited","model":{"title":"Shell Gift Card FAQs"},"id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/page_header"},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/text","model":{"text":"\u003Ch2\u003EUsing my eGift and Physical Gift Card\u003C/h2\u003E\r\n"}},{"organism":"Container.List","children":[{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/list/list_item","model":{"title":"Where can I redeem my Gift Card?","text":"\u003Cp\u003EShell Physical Gift Cards are redeemable at Shell Reddy Express locations. Shell eGift Cards are redeemable at Shell Reddy Express, Shell OTR and participating Shell and Liberty branded service stations Australia-wide. To locate the nearest service station to you, please use our \u003Ca href=\"https://www.shell.com.au/fuel-finder.html\" target=\"_self\" rel=\"noopener noreferrer\"\u003Efuel finder\u003C/a\u003E and follow the below steps:\u003C/p\u003E\r\n\u003Col\u003E\r\n\u003Cli\u003ESelect your card type in the services and amenities section; eGift Card or Physical Gift Card.\u003C/li\u003E\r\n\u003Cli\u003EThe map will display accepting locations. Click on your local/preferred site and look for the gift box icon showing acceptance.\u003C/li\u003E\r\n\u003Cli\u003EIf your site does not accept your card type, expand the search to locate your nearest Gift Card accepting service station. \u003C/li\u003E\r\n\u003C/ol\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/list/list_item_copy","model":{"title":"How do I use my Physical Gift Card in-store?","text":"\u003Cp\u003ETo redeem your Physical Gift Card in-store, swipe the card through the EFTPOS machine and enter the 4-digit PIN on the back of the card when prompted. The transaction will be completed once the payment is approved.\u003C/p\u003E\r\n\u003Cp\u003EIf your purchase is larger than your card balance, ask the store team member to redeem the Gift Card for the exact amount available on the card. Then pay the remaining balance with cash or another form of payment.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/list/list_item_copy_1526264804","model":{"title":"How do I use my eGift Card in-store?","text":"\u003Cp\u003ETo redeem your eGift Card in-store, you must add the eGift Card to your Mobile Wallet and tap your Mobile Wallet on their EFTPOS/VISA machine to make a contactless payment.\u003C/p\u003E\r\n\u003Cp\u003EeGift Cards are supported by all mobile wallets; Apple Pay, Google Wallet and Samsung Pay.\u003C/p\u003E\r\n\u003Cp\u003ETo add your eGift Card to your Mobile Wallet, follow the below steps:\u003C/p\u003E\r\n\u003Col\u003E\r\n\u003Cli\u003EGo to the Wallet app on your mobile device.\u003C/li\u003E\r\n\u003Cli\u003EClick on the plus (+) icon.\u003C/li\u003E\r\n\u003Cli\u003ESelect Debit/Credit or Payment card on the next screen.\u003C/li\u003E\r\n\u003Cli\u003EEnter your card details from your eGift.\u003C/li\u003E\r\n\u003Cli\u003EYour card has now been added to your mobile wallet.\u003C/li\u003E\r\n\u003C/ol\u003E\r\n\u003Cp\u003EWhen the eGift Card is added correctly, you will see the red Shell Gift Card image. Should you see a barcode, then the card has not been added correctly. Remove the barcode from your wallet, then re-add your gift card again, paying close attention to step 3.\u003C/p\u003E\r\n\u003Cp\u003EIf your purchase is larger than your card balance, ask the store team member to redeem the Gift Card for the exact amount available on the card. Then pay the remaining balance with cash or another form of payment.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/list/list_item_copy_1255489193","model":{"title":"Can I print my eGift Card to use instore at a participating store?","text":"\u003Cp\u003ENo, you cannot print your eGift Card to redeem in-store. Team members are unable to scan or manually input the eGift Card details into their system to process the payment. Your eGift Card needs to be added to your mobile wallet by going to the Wallet app on your mobile device and adding the eGift Card through the Debit/Credit or Payment Card section.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/list/list_item_copy_381446317","model":{"title":"What if the value of the purchase I want to make is greater than the value/balance on the Gift Card?","text":"\u003Cp\u003EIf your purchase is larger than your balance, ask the store team member to process the eGift Card for the exact amount available on the card. Then pay the remaining balance with another form of payment. These are called “split transactions.” Some stores do not allow cardholders to carry out split transactions. Some stores will only allow you to do a split transaction if you pay the remaining amount in cash.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/list/list_item_1044705624","model":{"title":"How many cards can I add to my mobile wallet?","text":"\u003Cp\u003E\u003Cb\u003EApple Wallet:\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EThe number of cards you can add to your Apple Wallet depends on the device.\u003C/p\u003E\r\n\u003Cp\u003EAs of iOS 17, there is no limit to the number of cards you can add on a single device.\u003C/p\u003E\r\n\u003Cp\u003EOlder iOS versions have a limit between 8 and 16 cards. We recommend you contact Apple should you experience adding multiple cards (provided you are not trying to add the same card twice).\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003EGoogle Wallet\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EThere is no limit to the number of Shell eGift Cards you can add to your wallet.\u003C/p\u003E\r\n\u003Cp\u003E\u003Cb\u003ESamsung Pay\u003C/b\u003E\u003C/p\u003E\r\n\u003Cp\u003EYou can add a total of 10 cards. This includes your combined total of bank debit/credit and Shell eGift Cards.\u003C/p\u003E\r\n\u003Cp\u003EIMPORTANT: A Shell eGift Card can only exist in one wallet at a time. You are unable to add the same card twice.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem","color":"inherited","id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/list/list_item_1217953318","model":{"title":"Can I add my eGift to the OTR App?","text":"\u003Cp\u003EShell eGift Cards can be added to the OTR App; however, the card is then restricted to purchases at Shell OTR only.\u003C/p\u003E\r\n\u003Cp\u003EWithin the OTR App, the eGift must be added as a debit /credit card payment (not “Shell Card”).\u003C/p\u003E\r\n\u003Cp\u003EIf you have added your eGift to the OTR App, then wish to use the card at another participating location, you must delete the card from the OTR App, then re-add to your mobile wallet; Apple Pay, Google Wallet or Samsung Pay.\u003C/p\u003E\r\n"}}],"colstart":2,"colspan":10,"id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/list","model":{}},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/text_copy","model":{"text":"\u003Ch2\u003EBuying the Gift Card\u003C/h2\u003E\r\n"}},{"organism":"Container.FAQ","children":[{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/list_746360944/list_item","model":{"title":"What is an eGift Card?","text":"\u003Cp\u003EAn eGift Card is sent via email and can be used for in-store purchases. eGift Cards are supported by mobile wallets; Apple Pay, Google Wallet and Samsung Pay. eGift Cards offer a convenient and fast way to give a gift, as they can be delivered instantly and used immediately.\u003C/p\u003E\r\n\r\n\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/list_746360944/list_item_copy","model":{"title":"Where can I buy Gift Cards?","text":"\u003Cp\u003EPhysical Gift Cards are available for purchase instore at participating Shell branded service stations Australia-wide. You can find a Shell Gift Card service station by using our \u003Ca href=\"https://www.shell.com.au/fuelfinder\"\u003Efuel finder\u003C/a\u003E tool and selecting ‘Gift Cards – Physical Gift Cards’ in the ‘Services and Amenities’ section. It will help you find your nearest service station quickly and effortlessly.\u003C/p\u003E\r\n\u003Cp\u003EYou can also buy eGift Cards online. To purchase Physical Gift Cards online, please get in touch via \u003Ca href=\"mailto:shellgiftcards@bhn.com\"\u003Eemail\u003C/a\u003E.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/list_746360944/list_item_copy_1415874795","model":{"title":"How do I purchase Gift Cards in bulk and on behalf of a company?","text":"\u003Cp\u003EBusinesses can register for an account online at \u003Ca href=\"https://www.corporatecardstore.com.au/login#reg\"\u003ECorporate Card Store\u003C/a\u003E.\u003C/p\u003E\r\n\u003Cp\u003ETo ensure the legitimacy of the business, certain information such as business name, ABN, address, and other relevant details will be requested during the registration process. This information helps verify the identity of the business as a legitimate Australian entity. Upon submission of the registration, the account undergoes a review process for approval. Once approved, the account creator will receive an email containing login details.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/list_746360944/list_item_copy_2140748393","model":{"title":"What value can I put on a Gift Card?","text":"\u003Cp\u003EPhysical Gift Cards:\u003Cbr\u003E\r\nGift Cards purchased instore and online can be loaded with a value ranging from $20 to $500.\u003C/p\u003E\r\n\u003Cp\u003EeGift Cards:\u003Cbr\u003E\r\nGift Cards purchased online can be loaded with a value ranging from $5 - $500.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/list_746360944/list_item_copy_21407","model":{"title":"Can I pay for a Gift Card with a Gift Card?","text":"\u003Cp\u003EVouchers and Gift Cards cannot be used as payment methods for purchasing Gift Cards.\u003C/p\u003E\r\n"}}],"colstart":2,"colspan":10,"id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/list_746360944","model":{}},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/text_copy_copy","model":{"text":"\u003Ch2\u003EGeneral Questions\u003C/h2\u003E\r\n"}},{"organism":"Container.FAQ","children":[{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/list_189601490/list_item","model":{"title":"Do I need to activate my Gift Card?","text":"\u003Cp\u003EeGift and Physical Gift Cards do not require any activation process.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/list_189601490/list_item_copy","model":{"title":"Can my Gift Card be reloaded with value?","text":"\u003Cp\u003EOnce a Gift Card has been purchased, it is important to note that the value cannot be increased or reloaded. The initial value of the Gift Card remains fixed and cannot be modified after purchase.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/list_189601490/list_item_copy_683250521","model":{"title":"How many times can I use my Gift Card?","text":"\u003Cp\u003EFeel free to use your Gift Card multiple times until the balance reaches zero. If your purchase amount exceeds the remaining balance, you can cover the difference by using an alternative form of payment.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/list_189601490/list_item_copy_1388449480","model":{"title":"Do I receive change on a Gift Card transaction?","text":"\u003Cp\u003ENo. The Gift Card can be reused until the balance reaches a nil value, no matter how small the balance.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/list_189601490/list_item_copy_1291711773","model":{"title":"Is there anything I cannot use my Gift Card for?","text":"\u003Cdiv\u003E\u003Cp class=\"MsoNormal\"\u003EYou cannot use your Gift Card for:\u003C/p\u003E\r\n\u003C/div\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003Ecash or payment of credit, store or Shell Card accounts;\u003C/li\u003E\r\n\u003Cli\u003Eto purchase Gift Cards;\u003C/li\u003E\r\n\u003Cli\u003Esome products and services instore;\u003C/li\u003E\r\n\u003Cli\u003EWithdraw cash at ATM or EFTPOS facilities.\u003C/li\u003E\r\n\u003Cli\u003EPlease view the Gift Card Terms and Conditions of Use for a complete list of product and service exclusions.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/list_189601490/list_item_copy_745330770","model":{"title":"Does my Gift Card expire?","text":"\u003Cp\u003EAll Gift Cards expire 4 years from the date of activation. Some Gift Cards for promotions may have a shorter expiry date and this will be included in the Gift Cards promotional terms and conditions. It is your responsibility to check your card balance and expiry date.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/list_189601490/list_item_copy_1537539426","model":{"title":"Is the balance on my Gift Card updated automatically?","text":"\u003Cp\u003EYes. Each time you use your Gift Card, the purchase amount is automatically deducted from the Card balance. If the transaction is declined the funds are not deducted as there is not enough balance to allow the transaction to be completed.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/list_189601490/list_item_copy_133652460","model":{"title":"How do I check my Gift Card balance, transaction history and expiry date?","text":"\u003Cp\u003EPhysical Gift Cards:\u003C/p\u003E\r\n\u003Cp\u003EYou can view your Physical Gift Card details online at \u003Ca href=\"https://shellgiftcards.viisolutions.com.au/\" target=\"_blank\" rel=\"noopener noreferrer\"\u003ECheck Balance\u003C/a\u003E. You can also check your card balance at registers in stores or by calling 1300 554 268.\u003C/p\u003E\r\n\u003Cp\u003EeGift Cards:\u003C/p\u003E\r\n\u003Cp\u003EYou can view your eGift Card details online at \u003Ca href=\"https://www.cardbalance.com.au/\"\u003ECard Balance\u003C/a\u003E. You can also call 1800 465 544. Note – Customer service will ask for your PCN, this can be located on your eGift Card below the PIN.\u003C/p\u003E\r\n"}}],"colstart":2,"colspan":10,"id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/list_189601490","model":{}},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/text_copy_copy_copy","model":{"text":"\u003Ch2\u003EIssues with the Gift Card\u003C/h2\u003E\r\n"}},{"organism":"Container.FAQ","children":[{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/list_577611850/list_item","model":{"title":"I’m having trouble adding my eGift Card to my mobile wallet.","text":"\u003Cp\u003EWhen entering your card details ensure you’re adding the card number starting with 457824, not your PCN starting with 60395.\u003C/p\u003E\r\n\u003Cp\u003EApple, Google, and Samsung Wallets have limits to the total number of cards a user can have in their wallet at any one time. These companies have their own security process that may stop a user from being able to add a card to their digital wallet. Shell Gift Cards has no control of these security protocols put in place by Apple, Google, or Samsung Wallets.\u003C/p\u003E\r\n\u003Cp\u003EPlease also note that Shell eGift Cards can only be added to one mobile wallet at a time. For example, if an eGift exists in one mobile wallet and you have a new mobile device, you need to remove the card from your old wallet prior to re-adding it to your new wallet.\u003C/p\u003E\r\n\u003Cp\u003EIf you are experiencing a different issue with your eGift Card, please get in touch by calling 1800 465 544. Note – Customer service will ask for your PCN, this can be located on your eGift Card below the PIN.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/list_577611850/list_item_74564453","model":{"title":"I have added my eGift Card to wallet, although it is not accepted instore.","text":"\u003Cp\u003EThere are a few possible reasons why your eGift Card may not work:\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EThe eGift Card has not been added correctly. If the eGift appears as a barcode in your wallet, then the card will not work. Remove the eGift from your wallet by clicking the 3 dots in the corner, then select ‘Remove Payment Method’. Re-add your eGift Card again and pay close attention to step 3 in the instructions to add the card as a ‘Debit/Credit Card’ or ‘Payment Card’ depending on the wallet you are using (Apple, Google or Samsung).\u003C/li\u003E\r\n\u003Cli\u003EThe service station you attempted to use your eGift Card may not be a participating venue. To locate the nearest eGift Card accepting service station to you, please use the \u003Ca href=\"https://www.shell.com.au/fuel-finder.html\"\u003Efuel finder\u003C/a\u003E.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003EIf you are experiencing a different issue with your eGift Card, please get in touch by calling 1800 465 544. Note – Customer service will ask for your PCN, this can be located on your eGift Card below the PIN.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/list_577611850/list_item_copy","model":{"title":"What happens if my Gift Card is lost or stolen?","text":"\u003Cp\u003EKindly treat your Gift Cards with the same level of care as cash. We are unable to resend or replace any lost Gift Cards.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/list_577611850/list_item_copy_copy","model":{"title":"What do I do if my Gift Card is not accepted for payment?","text":"\u003Cp\u003EThere are a few possible reasons why your Gift Card may not work:\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003EThe balance you have selected may not be available.\u003C/li\u003E\r\n\u003Cli\u003EThe service station where you attempted to use your Gift Card may not be a participating venue. To locate the nearest Gift Card accepting service station to you, please use the \u003Ca href=\"https://www.shell.com.au/fuel-finder.html\" target=\"_self\" rel=\"noopener noreferrer\"\u003Efuel finder\u003C/a\u003E.\u003C/li\u003E\r\n\u003Cli\u003EYour Gift Card may have expired. Gift Cards have a 4-year expiry (48-months), which can be calculated from the date of issue.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n\u003Cp\u003EIf your card has funds, is not expired, and you tried to use it at a participating service station and encountered issues, please get in touch by calling 1300 554 268 for Physical Gift Card queries, and 1800 465 544 for eGift Card queries.\u003C/p\u003E\r\n\u003Cp\u003ENote – When contacting the eGift Card Team Customer service will ask for your PCN, this can be located on your eGift Card below the PIN.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/list_577611850/list_item_copy_copy_905641838","model":{"title":"What happens if my Gift Card is faulty?","text":"\u003Cp\u003EOnce funds have been loaded onto a Gift Card, they are generally non-refundable unless the card is deemed faulty. Cash exchange for Gift Cards is not possible.\u003C/p\u003E\r\n\u003Cp\u003EWe may consider offering a refund for a Gift Cards only in situations where the card is unfit for its intended purpose due to technical malfunctions. To obtain a refund in such cases, you will be required to provide proof of purchase. Please note that refunds are not provided for purchases made on a change of mind basis.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"inherited","id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/list_577611850/list_item_copy_copy_1022901875","model":{"title":"Can I exchange, return or refund a Gift Card?","text":"\u003Cp\u003EDue to their cash-like nature, Gift Cards cannot be exchanged, returned, or refunded. Please consider this policy when making your gift card selection.\u003C/p\u003E\r\n"}}],"colstart":2,"colspan":10,"id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section/list_577611850","model":{}}],"id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main/section","model":{}}],"id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/main","model":{}},{"organism":"Container.Footer","children":[{"organism":"Breadcrumb.Large","model":{"links":[{"name":"Home","value":"https://www.shell.com.au/"},{"name":"Promotions and offers","value":"https://www.shell.com.au/promotions-and-offers.html"},{"name":"Shell Gift Cards","value":"https://www.shell.com.au/promotions-and-offers/shell-gift-cards.html"},{"name":"Shell Gift Card FAQs","value":"https://www.shell.com.au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs.html"}]},"id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/footer/breadcrumb"},{"organism":"Container.Raw","ref":"https://www.shell.com.au/_jcr_content/root/footer/inherited.model.json","id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/footer/inherited","model":{}}],"id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content/root/footer","model":{}}],"id":"/conf/shell/settings/wcm/templates/base/structure/jcr_content/root","model":{}}],"model":{"title":"Shell Gift Card FAQs","text":"Shell Gift Card FAQs","links":[{"name":"canonical","value":"https://www.shell.com.au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs.html"},{"name":"errorUrl","value":"https://www.shell.com.au/error.html"},{"name":"hierarchy","value":"en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs"},{"name":"homeTitle","value":"Shell Australia"},{"name":"homeUrl","value":"https://www.shell.com.au/"},{"name":"locale","value":"en-AU"},{"name":"title","value":"Shell Gift Card FAQs | Shell Australia"},{"name":"textDirection","value":"ltr"},{"name":"template","value":"base"},{"name":"contentPath","value":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs"},{"name":"externalDisclaimerText","value":"Shell plc Legal Disclaimer\r\nYou are now leaving the Shell website.\r\nThe link you have selected will direct you to a website that is not controlled by Shell plc or any member of the Shell Group. Accordingly, neither Shell plc nor any member of the Shell Group endorses, adopts, certifies or otherwise validates the information and material contained on the linked website. This includes its sponsor and any policies, activities or services offered on the site, by any advertiser on the site or linked to the site.\r\nThank you for visiting the Shell website."},{"name":"themeMode"},{"name":"lastModified","value":"2026-07-15T12:07:06.320Z"},{"name":"dateModified","value":"2026-01-07T00:00Z"},{"name":"themeName","value":"base"},{"name":"themePath","value":"/etc.clientlibs/amidala/clientlibs/theme-base"},{"name":"themeCss","value":"/etc.clientlibs/amidala/clientlibs/theme-base.ACSHASHb291465fc8d3c7bcefde74d34044b698.css"}],"tags":[{"name":"Fuel cards","value":"downstream-and-renewables:loyalty/fuel-card"},{"name":"Loyalty","value":"downstream-and-renewables:loyalty"},{"name":"Downstream & Renewables","value":"line-of-business:downstream-and-renewables"}]},"id":"/content/shell/countries/australia/en_au/promotions-and-offers/shell-gift-cards/shell-gift-card-faqs/jcr_content"}