24/7 access to your account
Shell Card Online is always open. From managing your fuel cards to downloading tax statements, you have complete control of your business fuel management whenever you need it.
Getting started
Getting started with Shell Card Online
Get to grips with the basics of your Shell Card Online account.
How to log in: Learn how to login and get started with Shell Card Online.
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HOW TO LOG IN
Description:
A narrated and visual guide demonstrating how to log into a Shell Card Online account, as part of a series of Shell Card Online video tutorials exploring the key features of the service.
Shell Card Online video tutorial ‘How to log in’ transcript
[Graphic]
Viva Energy Australia Logo
[Text] Welcome to Shell Card Online
Title card welcome message accompanied by Viva Energy Australia Logo at top left, Shell Licensee and Shell pecten at top right.
[Text] How to log in
Narrator: How to log in.
[Screen Capture]
The Card Management page of Shell Card Online website.
Narrator: From managing your fuel cards to downloading single tax statements
[Screen Capture]
Electronic File Download page of Shell Card Online website.
Narrator: Shell Card Online gives you complete control of your business fuel management
[Screen capture – Microsoft Excel software program]
An Excel spreadsheet with rows of data.
Narrator: whenever you need it.
[Screen Capture]
Screen shows an internet browser and address bar.
Narrator: To log in, simply open your web browser and type in vivaenergycards dot com dot au.
[Screen Capture]
Home page of the Shell Card Online website.
Narrator: This opens the Shell Card Online home page. Next, click on the login button.
[Screen Capture]
LOGIN button visually highlighted, opening to the User Login page of the Shell Card Online website.
Narrator: If you have registered for a Shell Card Online profile with your account, you should receive an email with your username and a separate email with your password from our Shell Card Online team. Simply enter these details into the User ID and password fields.
[Screen Capture]
User details are entered into password fields.
Narrator: Then click the login button. If you can’t remember your password, click here
[Screen Capture]
‘Click here’ section of login page highlighted.
Narrator: and you will be sent an email with further instructions. If you have any trouble resetting your password, please call customer service on 13 16 18. We’ll be happy to help.
[Screen Capture]
The User Account page of Shell Card Online website.
Narrator: If you would like to set up a new Shell Card Online account, simply go to the Shell Card Online section at www.vivaenergy.com.au and you can register there.
[Graphic]
Screen fades to white.
[Super] Thank You.
Change password: New account or forgot your password? Learn how to change it here.
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HOW TO CHANGE YOUR PASSWORD
Description:
A narrated visual guide demonstrating how to change passwords with a Shell Card Online account, as part of a series of Shell Card Online video tutorials exploring the key features of the service.
Shell Card Online video tutorial ‘How to change your password’ transcript
[Graphic]
Viva Energy Australia Logo
[Text] Welcome to Shell Card Online
Title card welcome message accompanied by Viva Energy Australia Logo at top left, Shell Licensee and Shell pecten at top right.
[Text] How to change your password
Narrator: How to change your password.
[Screen Capture]
The Welcome to Shell Card Online User account home page.
Narrator: With Shell Card Online you can change your password at any time. Once you’re logged in, look for ‘change password’ in the menu on the left. Click on this to open a pop-up window.
[Screen Capture]
The Change Password screen from Shell Card Online website appears. Details are entered into the text fields of the change password form during narration.
Narrator: Type in your current password. Then type in the password you want to start using. It’s a good idea to familiarise yourself with the password rules first. Confirm the new password and click ‘submit’.
[Screen Capture]
A red error message has appeared on the Change Password screen.
Narrator: If there are any problems a red note will appear. Check your passwords and try submitting again. If you still have problems, please call customer service on 13 16 18 and we’ll be happy to assist you.
[Screen Capture]
The red error message disappears from the Change Password screen.
[Graphic]
Screen fades to white.
[Super] Thank You.
Update details: Changed your address or contact details? See how to keep your Shell Card account up to date here
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HOW TO UPDATE YOUR DETAILS
Description:
A narrated visual guide demonstrating how to update your details with a Shell Card Online account, as part of a series of Shell Card Online video tutorials exploring the key features of the service.
Shell Card Online video tutorial ‘How to update your details’ transcript
[Graphic]
Viva Energy Australia Logo
[Text] Welcome to Shell Card Online
Title card welcome message accompanied by Viva Energy Australia Logo at top left, Shell Licensee and Shell pecten at top right.
[Text] How to update your details
Narrator: How to update your details.
[Screen Capture]
The Welcome to Shell Card Online User account home page.
Narrator: With Shell Card Online, updating the details in your profile is easy. Simply go to the User Management section on the home page and select the ‘profile’ option.
[Screen Capture]
User Profile page opens in browser showing personal detail fields.
Narrator: If you need to make changes, for example if you get a new email address or your office relocates, make them here and click ‘update’ at the very bottom of the page.
[Screen Capture]
Demonstration shows navigation down to ‘Update’ button on User Profile page.
Narrator: Please note that any changes you make will only update your profile details for Shell Card Online, and not your Viva Energy Australia billing or contact details. To make changes to your account, please call customer service on 13 16 18 and we’ll do that for you.
[Graphic]
Screen fades to white.
[Super] Thank You.
Card management
Card management with Shell Card Online
Unlock the full potential of Shell Card Online with powerful tools for secure card management, including resetting your PIN and setting purchase restrictions.
Order new or additional cards: Need to order a new, extra or replacement card? Here’s how.
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HOW TO ORDER NEW OR ADDITIONAL CARDS
Description:
A narrated visual guide demonstrating how to order new or additional cards with a Shell Card Online account, as part of a series of Shell Card Online video tutorials exploring the key features of the service.
Shell Card Online video tutorial ‘How to order new or additional cards’ transcript
[Graphic]
Viva Energy Australia Logo
[Text] Welcome to Shell Card Online
Title card welcome message accompanied by Viva Energy Australia Logo at top left, Shell Licensee and Shell pecten at top right.
[Text] How to order new or additional cards
Narrator: How to order new or additional cards.
[Screen Capture]
The Welcome to Shell Card Online User account home page.
Narrator: With Shell Card Online you can order a single new Shell Card or multiple cards easily through the ‘Card Management’ option on the home page.
[Screen Capture]
Cursor navigates to Card Management option at left of screen, opening the Card Management: Order Card page in browser.
Narrator: You will need to select the type of card you want, either Vehicle or Personal. Choose ‘Vehicle’ if the card is for a particular vehicle or choose ‘Personal’ if the card is for a particular driver.
[Screen Capture]
Cursor navigates to Card Type drop down menu, highlighted visually.
Narrator: Then enter details about the vehicle or individual assigned to the card.
[Screen Capture]
Cursor navigates to Vehicle / Personal details section of page, highlighted visually.
Narrator: These are mandatory fields, so you won’t be able to continue unless they’re all completed.
[Screen Capture]
Cursor navigates to display different drop down options.
Narrator: The fields are different for Vehicle cards and Personal cards. These mandatory fields are prompted here for each Card type.
[Screen Capture]
Cursor navigates to Management Controls Requirement section, highlighted visually.
Narrator: You can set Management Controls to apply specific restrictions on a particular card. For example, it can be helpful to make it mandatory for card users to provide odometer readings every time they refuel, to help you monitor wear and tear and the maintenance needs of your vehicles.
[Screen Capture]
Cursor navigates to Odometer Reading check box in the Management Controls Requirement section, selecting and deselecting the Odometer Reading option.
Narrator: You can also restrict the card to particular products in the Products and Services section.
[Screen Capture]
Cursor navigates to Product / Service Restrictions section, highlighted visually.
Narrator: Simply make your selections as appropriate.
[Screen Capture]
Cursor navigates to and selects the Diesel / AdBlue option in the Product / Service Restrictions section.
Narrator: When you’re done, click ‘submit’. Easy. Your new Shell Card or cards should arrive by registered mail within ten business days. If you have problems at any stage, please call customer service on 13 16 18 and we’ll do our best to help.
[Graphic]
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[Super] Thank You.
Reset your card pin: See how to reset your Shell Card’s PIN.
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HOW TO RESET THE PIN ON YOUR CARD
Description:
A narrated visual guide demonstrating how to reset the PIN on your card with a Shell Card Online account, as part of a series of Shell Card Online video tutorials exploring the key features of the service.
Shell Card Online video tutorial ‘How to reset the PIN on your card’ transcript
[Graphic]
Viva Energy Australia Logo
[Text] Welcome to Shell Card Online
Title card welcome message accompanied by Viva Energy Australia Logo at top left, Shell Licensee and Shell pecten at top right.
[Text] How to reset the PIN on your card
Narrator: How to reset the PIN on your card.
[Screen Capture]
The Welcome to Shell Card Online User account home page.
Narrator: If you forget your PIN, lose your card or just need to reset it to reduce the risk of fraud, you can change the PIN easily through the ‘Card management’ option on the home page of Shell card online.
[Screen Capture]
Cursor navigates to Card Management option at left of screen, opening the Card Management page in browser.
Narrator: Click on ‘Maintain and Cancel Cards’.
[Screen Capture]
Cursor navigates to Maintain / Cancel Cards option at left of screen, highlighted visually. Maintain / Cancel Cards options page opens in browser.
Narrator: Then find the card you want to reset by typing in either the card number, vehicle registration number or driver, and clicking ‘search’.
[Screen Capture]
Cursor navigates to the Reg Num field, where registration details are entered. Cursor navigates to the search button at bottom of page and clicks, which then opens the Card Management: Search Results page.
Narrator: Alternatively you can select ‘account’, then choose the status ‘active’.
[Screen Capture]
Screen returns to the Card Management: Maintain / Cancel Cards page. Cursor navigates to a drop down menu, selects ACTIVE from the list, then navigates to the search button at bottom of page and clicks, opening the Card Management: Search Results page.
Narrator: This will return all your active cards and may be easier if you don’t have many cards to search through. Choose the card you want to change and click ‘modify’ in the set of actions.
[Screen Capture]
Cursor navigates to Modify option and selects, opening the Card Management: Modify Card page. The Management Controls Requirement section is highlighted visually.
Narrator: In the management controls section you will see the check box for ‘reset PIN’. You can only select this if there is a PIN associated with the card in the first place. Once selected, click ‘submit’.
[Screen Capture]
Cursor navigates to Submit button and selects, opening a Card Management: Message page.
Narrator: You will then receive a message advising you that ‘your Shell Card request is being updated’. It might take up to an hour to process.
Narrator: The next time you use your Shell Card you will need to enter your new PIN number. If you have any problems, please call customer service on 13 16 18 and we’ll be happy to help.
[Graphic]
Screen fades to white.
[Super] Thank You.
Restrict purchases: Learn how to set limits on purchasing to control expenditure.
Read the transcript
HOW TO RESTRICT TYPES OF PURCHASES THAT CAN BE MADE ON YOUR CARDS
Description:
A narrated visual guide demonstrating how to restrict types of purchases that can be made on your cards with a Shell Card Online account, as part of a series of Shell Card Online video tutorials exploring the key features of the service.
Shell Card Online video tutorial ‘How to restrict types of purchases that can be made on your cards’ transcript
[Graphic]
Viva Energy Australia Logo
[Text] Welcome to Shell Card Online
Title card welcome message accompanied by Viva Energy Australia Logo at top left, Shell Licensee and Shell pecten at top right.
[Text] How to restrict types of purchases that can be made on your cards
Narrator: How to restrict types of purchases that can be made on your cards.
[Screen Capture]
The Welcome to Shell Card Online User account home page.
Narrator: Are you worried about employees purchasing fuel that’s not approved, or cigarettes on your fuel card? To enable product or fuel purchase restrictions, simply navigate to the ‘Card Management’ menu on the home page.
[Screen Capture]
Cursor navigates to visually highlighted Card Management option at left of screen, opening the Card Management page in browser.
Narrator: Click on ‘maintain and cancel cards’.
[Screen Capture]
Cursor navigates to the Maintain / Cancel Cards option, opening the Card Management: Maintain / Cancel Cards page in browser.
Narrator: You can find the card you want to restrict by the card number, the vehicle registration number or the driver’s name, and clicking ‘search’.
[Screen Capture]
Card number, Reg Num and Driver number section are highlighted visually in blue. Cursor navigates to Reg Num field, details are entered, before cursor navigates to and selects the Search button at bottom of page, opening the Card Management: Search Results page in the browser.
Narrator: Alternatively you can select ‘account’, then choose the status ‘active’. This will return all your active cards and may be easier if you don’t have many cards to search through.
[Screen Capture]
Screen returns to the Card Management: Maintain / Cancel Cards page. Cursor navigates to a drop down menu, selects ACTIVE from the list, then navigates to the search button at bottom of page and clicks, opening the Card Management: Search Results page.
Narrator: A summary of the results will appear. Choose the relevant card and click ‘Modify in the set of actions.
[Screen Capture]
Cursor navigates to Modify option and selects, opening the Card Management: Modify Card page.
Narrator: Check and uncheck the boxes to make the changes you want. Then click ‘submit’.
[Screen Capture]
Cursor navigates to submit button and selects, opening a Card Management: Message page.
Narrator: A confirmation screen will appear advising you that ‘your Shell Card request is being updated’. This can take up to an hour to process.
If you have problems, please call customer service on 13 16 18 and we’ll be happy to help.
[Graphic]
Screen fades to white.
[Super] Thank You.
Transaction reporting
Shell Card Transaction reporting
Shell Card Online offers an extensive range of sophisticated reporting tools, enabling you detailed insights into your operational expenditure. Isolate inefficiencies, limit waste and reduce stress come tax time with single Shell Card statements, making BAS a breeze.
Downloading tax statements: Prepare for your BAS by extracting your transaction statements. Learn how.
Read the transcript
HOW TO DOWNLOAD TAX STATEMENTS
Description:
A narrated visual guide demonstrating how to download tax statements with a Shell Card Online account, as part of a series of Shell Card Online video tutorials exploring the key features of the service.
Shell Card Online video tutorial ‘How to download tax statements’ transcript
[Graphic]
Viva Energy Australia Logo
[Text] Welcome to Shell Card Online
Title card welcome message accompanied by Viva Energy Australia Logo at top left, Shell Licensee and Shell pecten at top right.
[Text] How to download tax statements
Narrator: How to download tax statements.
[Screen Capture]
The Welcome to Shell Card Online User account home page.
Narrator: Is tax time creeping up? Shell Card Online lets you prepare for your BAS by extracting your transaction statements easily through the ‘eFile service’ option on the home page.
[Screen Capture]
Cursor navigates to eFile Service menu option at left of screen, highlighted in blue. The eFile Service page appears.
Narrator: Click on ‘electronic file download’.
[Screen Capture]
Cursor navigates to and selects the Electronic File Download link, opening the Electronic File Download page.
Narrator: Your entire transaction history will be displayed, sorted by date. Scroll through to find the reports you need and click ‘download’ for each.
[Screen Capture]
Cursor navigates to the Download option for the first entry, visually highlighted. An Excel window opens.
Narrator: Once downloaded, simply save the file to your desktop.
[Screen capture – Microsoft Excel software program]
An Excel window, showing rows of data.
Narrator: This consolidated report will help save you time by removing the need to look for individual receipts. And, you or your bookkeeper can even upload the file into your accounting package, saving you time with data entry.
[Graphic]
Screen fades to white.
[Super] Thank You.
View fuel user information: Learn how to use Card List Reports to get information on specific users and card usage.
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HOW TO GET IMPORTANT INFORMATION ON FUEL USERS THROUGH CARD LIST REPORTS
Description:
A narrated visual guide demonstrating how to get important information on fuel users through card list reports with a Shell Card Online account, as part of a series of Shell Card Online video tutorials exploring the key features of the service.
Shell Card Online video tutorial ‘How to get important information on fuel users through card list reports’ transcript
[Graphic]
Viva Energy Australia Logo
[Text] Welcome to Shell Card Online
Title card welcome message accompanied by Viva Energy Australia Logo at top left, Shell Licensee and Shell pecten at top right.
[Text] How to get important information on fuel users through card list reports
Narrator: How to get important information on fuel users through card list reports.
[Screen Capture]
The Welcome to Shell Card Online User account home page.
Narrator: Do you want information on specific fuel users in your organisation? Or you need specific information of when your employee last used their card?
[Screen Capture]
Cursor navigates to Reports option in menu sidebar on left of screen and selects. Reports page opens on screen, showing available options.
Narrator: Click on ‘run reports’.
[Screen Capture]
Cursor navigates to Run Report option highlighted in blue, opening a Reports list.
Narrator: Find ‘card list report’ in the list of options and click ‘view’.
[Screen Capture]
Cursor navigates to Card List Report highlighted in blue in the Options list and selects View, opening a Card List Report page.
Narrator: Then specify which account you would like to extract the report from.
You can refine the report by selecting the cost centre and card status. You can also define how you would like the results to be arranged, by selecting the primary and secondary sort fields.
[Screen Capture]
Cursor navigates to highlight the options available from the drop down menus.
Narrator: Click ‘run report’.
[Screen Capture]
Cursor clicks on the Run Report button, opening a Card Listing Report page and highlighting relevant information in blue.
Narrator: The report gives you information for all the relevant cards, including useful details such as card status, card expiry date and last used date. You can then choose to download or print the report for your records in the navigation bar at the top of the page.
[Screen Capture]
Cursor navigates to show the Download and Print options in the navigation menu bar at the top of the page.
[Graphic]
Screen fades to white.
[Super] Thank You.
Downloading and printing reports: Learn how to download and print any report you and your business generates.
Read the transcript
HOW TO DOWNLOAD OR PRINT A REPORT
Description:
A narrated visual guide demonstrating how to download or print a report with a Shell Card Online account, as part of a series of Shell Card Online video tutorials exploring the key features of the service.
Shell Card Online video tutorial ‘How to download or print a report’ transcript
[Graphic]
Viva Energy Australia Logo
[Text] Welcome to Shell Card Online
Title card welcome message accompanied by Viva Energy Australia Logo at top left, Shell Licensee and Shell pecten at top right.
[Text] How to download or print a report
Narrator: How to download or print a report.
[Screen Capture]
The Reports page of Shell Card Online website, showing a Card Holder Report.
Narrator: You can download or print any report you generate.
[Screen Capture]
Cursor navigates to Download option in menu bar at top of Card Holder Report page, opening the Export Report page revealing options for download.
Narrator: Simply click your preferred option from the menu at the top of the report.
[Graphic]
Screen fades to white.
[Super] Thank You.
See transactions by department or cost centre: Learn how to attribute fuel costs to individual cost centres post-invoicing.
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How to get better visibility of transactions by department or cost centre
Description:
A narrated visual guide demonstrating how to get better visibility of transactions by departments or cost centre with Shell Card Online, as part of a series of Shell Card Online video tutorials exploring the key features of the service.
Shell Card Online video tutorial ‘How to get better visibility of transactions by department or cost centre’ transcript
[Graphic]
Viva Energy Australia Logo
[Text] Welcome to Shell Card Online
Title card welcome message accompanied by Viva Energy Australia Logo at top left, Shell Licensee and Shell pecten at top right.
[Text] How to get better visibility of transactions by departments or cost centre
Narrator: How to get better visibility of transactions by departments or cost centre.
[Screen Capture]
The Cost Centre Report Page of Shell Card Online website.
Narrator: Do you need to attribute fuel costs back to individual cost centres within your organisation post invoicing?
[Screen Capture]
Cursor highlights options and selects Run Report button, opening a Card Group/Cost Centre Summary page.
Narrator: The online portal can help you do this quickly by preparing a report that summarises purchases and financial information per billing period by Cost Centre.
To enable this report, you must apply a cost centre to your card on your account.
[Screen Capture]
Screen cuts to the Welcome to Shell Card Online User account home page. Cursor navigates to Card Management option in menu at left of screen, then selects the Maintain / Cancel Cards option highlighted in blue.
Narrator: Please go to the ‘Maintain or Cancel card’ page under card management and search for the card you would like to update the cost centre for.
[Screen Capture]
The Card Management: Maintain / Cancel Cards page opens, revealing a list of options. Cursor navigates to cost centre details and selects the Search button, opening a Card Management: Search Results page.
Narrator: Select ‘Modify’ and update the ‘Cost Centre’ field. Then, simply hit ‘submit’.
[Screen Capture]
Cursor navigates to Modify action highlighted in blue and selects, opening the Card Management: Modify Card page. Cursor then selects the Cost Centre, opening the Card Management Select Cost Centre screen to reveal a list of cost centre options. Cursor selects cost centre and then selects submit, opening a Card Management: Message page.
Narrator: To extract a cost centre report for cards that have cost centres applied, click on ‘Run Reports’.
[Screen Capture]
Cursor navigates to Reports option in menu sidebar on left of screen and selects. Reports page opens on screen, showing available options.
Find ‘Cost Centre Report’ in the list of options and click ‘View’.
[Screen Capture]
Cursor navigates to Cost Centre Report highlighted in blue then selects View, opening a Cost Centre Report page revealing a list of options and fields.
Narrator: You can refine the report by selecting the cost centre and invoice date. You can also define how you would like the results to be arranged. Then click ‘Run Report’.
[Screen Capture]
Cursor navigates to Run Report button highlighted in blue and selects, opening a Card Group/Cost Centre Summary Report page.
Narrator: The report displays Fuel Quantity for the invoiced period, in addition to the dollar value including and excluding GST. It also contains the financial information for any non-fuel purchases in the invoice.
[Screen Capture]
Cursor navigates to show different information fields per narration.
Narrator: You can then choose to download or print the report for your records in the navigation bar at the top of the page.
[Screen Capture]
Cursor navigates to show the Download and Print options in the navigation menu bar at the top of the page.
[Graphic]
Screen fades to white.
[Super] Thank You.
Compare fuel efficiency of vehicles on your account: Get detailed insights into your overall business vehicle efficiency.
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How to compare fuel efficiency of vehicles on your account
Description:
A narrated visual guide demonstrating how to compare fuel efficiency of vehicles on your account with Shell Card Online, as part of a series of Shell Card Online video tutorials exploring the key features of the service.
Shell Card Online video tutorial ‘How to compare fuel efficiency of vehicles on your account’ transcript
[Graphic]
Viva Energy Australia Logo
[Text] Welcome to Shell Card Online
Title card welcome message accompanied by Viva Energy Australia Logo at top left, Shell Licensee and Shell pecten at top right.
[Text] How to compare fuel efficiency of vehicles on your account
Narrator: How to compare fuel efficiency of vehicles on your account
[Screen Capture]
The Fuel Management Report page.
Narrator: Do you need a snapshot of all your account purchases, usage, last odometer readings and fuel efficiency of your vehicles to improve your overall business fleet efficiency?
[Screen Capture]
The Welcome to Shell Card Online User account home page.
Narrator: Simply go to the ‘Reports’ menu on the home page and click on ‘Run Reports’.
[Screen Capture]
Cursor navigates to Reports option highlighted in blue in menu sidebar on left of screen and selects. Reports page opens on screen, showing available options. Cursor selects Run Reports, opening the Reports: Management Information Reports page.
Narrator: Find ‘Fuel Management Report’ in the list of options and click ‘view’.
[Screen Capture]
Cursor navigates to Fuel Management Report option highlighted in blue, opening the Fuel Management Report Page. During narration, cursor navigates to show available options.
Narrator: You can refine the report by selecting the cost centre and invoice date. You can also define how you would like the results to be arranged under the Primary sort field. Then click ‘Run Report’.
[Screen Capture]
Cursor navigates to and selects Run Report button, opening a Fuel Management report page.
Narrator: The report shows you the transactions attributed to each vehicle over the selected period, and provides a rolling year comparison. The fuel efficiency is based on the kilometres per litre calculated on the odometer prompts.
[Screen Capture]
Cursor navigates to show pertinent information in the report highlighted in blue.
Narrator: You can then download or print the report for your records by either selecting ‘Download’ or ‘Print’ at the top of the page.
[Screen Capture]
Cursor navigates to show the Download and Print options in the navigation menu bar at the top of the page.
[Graphic]
Screen fades to white.
[Super] Thank You.
How to format your electronic files: See how to download easy to follow editable Excel files for your statements and invoices.
Read the transcript
How to format your electronic files
Description:
A narrated visual guide demonstrating how to format your electronic files with Shell Card Online, as part of a series of Shell Card Online video tutorials exploring the key features of the service.
Shell Card Online video tutorial ‘How to format your electronic files’ transcript
[Graphic]
Viva Energy Australia Logo
[Text] Welcome to Shell Card Online
Title card welcome message accompanied by Viva Energy Australia Logo at top left, Shell Licensee and Shell pecten at top right.
[Text] How to format your electronic files
Narrator: How to format your electronic files.
[Screen Capture]
The Electronic File Download page of Shell Card Online website, showing list of files available for download. A file is selected for download, triggering a download animation and opening an Excel spreadsheet.
Narrator: Shell Card Online provides you with formatting tools so you can receive easy to follow and editable Excel files including statements and invoices.
[Screen Capture]
The Welcome to Shell Card Online User account page.
Narrator: Simply go to the eFile Service section on the home page and select ‘File Format Tools’.
[Screen Capture]
Cursor navigates to the eFile Service option in the sidebar menu at left of page highlighted in blue and selects, opening the eFile service options page. Cursor then navigates to Electronic File Format Tools option highlighted in blue and selects, opening the Electronic File Format Tools page.
Narrator: This brings up the formatting tools available to download for each file type. Note that you will need Microsoft Excel 95, 97 or 2000 for the tools to work.
[Screen Capture]
Cursor navigates to text highlighted in blue detailing Excel requirements.
Narrator: Find the file type you want to format and then simply ‘click here to download’.
[Screen Capture]
Cursor navigates to Click Here option highlighted in blue and selects, triggering a download file animation.
Narrator: The download comes with instructions, but if you need help please call customer service on 13 16 18.
Monitoring your cards
Monitoring your fuel cards
Shell Card Online enables you complete visibility into your Shell Card account, whether you use one or multiple cards. You can set up Smart Alert email notifications, identify fuel card misuse, track expenditures and more.
Use smart alert emails for proactive monitoring: Stay on top of your expenses and ensure the economical running of your fleet with alert thresholds to control the use of your cards.
Read the transcript
Ways to use smart alerts to help identify employees with increased transactions on fuel cards
Description:
A narrated visual guide demonstrating ways to use Smart Alerts to help identify employees with increased transactions on fuel cards with Shell Card Online, as part of a series of Shell Card Online video tutorials exploring the key features of the service.
Shell Card Online video tutorial ‘Ways to use Smart Alerts to help identify employees with increased transactions on fuel cards’ transcript
[Graphic]
Viva Energy Australia Logo
[Text] Welcome to Shell Card Online
Title card welcome message accompanied by Viva Energy Australia Logo at top left, Shell Licensee and Shell pecten at top right.
[Text] Ways to use Smart Alerts to help identify employees with increased transactions on fuel cards
Narrator: Ways to use Smart Alerts to help identify employees with increased transactions on fuel cards.
[Screen Capture]
The Card Management: Search for Cards to Maintain Alert Thresholds page of Shell Card Online website.
Narrator: Smart email alerts help you monitor your vehicles and how employees use your fuel cards.
[Screen Capture]
Screen transitions to a Triggered Alerts report page showing transaction and volume related information.
Narrator: If you’re worried that employees are using your fuel card for their personal vehicles -
[Screen Capture]
Screen transitions to a Triggered Alerts report page showing a daily transaction breach highlighted in blue.
Narrator: - you can set a threshold for the total number of transactions made on your cards and a time frame, and be notified with an automatic email if the threshold is ever exceeded.
[Screen Capture]
Screen transitions to an email showing a Customer Alert Notification message from Shell Card Online, before transitioning to the Welcome to Shell Card Online User account home page.
Narrator: First you’ll need to activate smart email alerts. To do that, watch the video titled how to use smart alert emails to proactively monitor your account.
[Screen Capture]
An animated call-out to ‘Watch Video: How to use Smart Alert to proactively monitor your account’ slides in from right of screen, and slides off again.
Narrator: When you receive a smart alert email, you can generate a report that details all the transactions that triggered the alert in the ‘Smart Alerts’ menu on the home page.
[Screen Capture]
Cursor navigates to and selects the Smart Alerts option highlighted in blue in sidebar menu at left of Welcome to Shell Card Online User account page, opening the Smart Alerts page.
Narrator: Click on ‘Smart Alerts Report’.
[Screen Capture]
Cursor navigates to the Smart Alerts Report option highlighted in blue and selects, opening the Triggered Smart Alert Report: Select Report Criteria page.
Narrator: This brings up the ‘Triggered Smart Alert Report’ request page, which is also accessible through the ‘reports’ menu.
[Screen Capture]
Cursor navigates to sidebar menu at left of screen to indicate the Reports option.
Narrator: You can refine the report by selecting a particular cost centre and alert type – in this case Transaction Counts Per Period.
[Screen Capture]
Cursor navigates to highlight the options available, selecting Transaction Counts Per Period from the Alert Type drop-down menu. It then clicks on the calendar icon in the Date Triggered section, opening the calendar and selecting a date.
Narrator: You can also define the time period, either the date the smart alert was triggered or the date of the transaction.
[Screen Capture]
Screen returns to the Triggered Smart Alert Report: Select Report Criteria page.
Narrator: Then click ‘Run Report’.
[Screen Capture]
Cursor navigates to Run Report button and selects, opening a Triggered Alerts report page.
Narrator: You can then choose to download or print the report for your records in the navigation bar at the top of the page.
[Screen Capture]
Cursor navigates to show the Download and Print options in the navigation menu bar at the top of the page.
[Graphic]
Screen fades to white.
[Super] Thank You.
Using smart alerts to help identify fuel card misuse: See how to get alerted about purchases made outside designated limits, such as fuel volume and spend.
Read the transcript
How to use smart alerts to help identify fuel card misuse
Description:
A narrated visual guide demonstrating how to use Smart Alerts to help identify fuel card misuse with Shell Card Online, as part of a series of Shell Card Online video tutorials exploring the key features of the service.
Shell Card Online video tutorial ‘How to use Smart Alerts to help identify fuel card misuse’ transcript
[Graphic]
Viva Energy Australia Logo
[Text] Welcome to Shell Card Online
Title card welcome message accompanied by Viva Energy Australia Logo at top left, Shell Licensee and Shell pecten at top right.
[Text] How to use Smart Alerts to help identify fuel card misuse
Narrator: How to use Smart Alerts to help identify fuel card misuse.
[Screen Capture]
The Triggered Smart Alert Report page. Cursor selects Run Report, opening a Triggered Alerts Report.
Narrator: Smart email alerts can help you monitor how your employees use their fuel cards, and can send you a notification about any purchase made outside designated limits such as fuel volume, number of transactions or spend.
[Screen Capture]
Screen cuts to Triggered Alerts report showing different cost centre information revealing fuel volume data, then daily transactions information, then transaction spend data, before returning to the Welcome to Shell Card Online User account home page.
Narrator: To help you identify fuel card misuse, you can extract a report showing the alerts that have been triggered based on the alert threshold you’ve set. Simply go to the ‘Reports’ menu on the home page.
[Screen Capture]
Cursor navigates to Reports option in menu sidebar on left of screen and selects. Reports page opens on screen, showing available options.
Narrator: If you want to receive email notifications automatically, you will need to activate smart email alerts. Watch the video titled ‘How to use smart alert emails to proactively monitor your account’.
[Screen Capture]
An animated call-out to ‘Watch Video: How to use Smart Alert to proactively monitor your account’ slides in from right of screen, and slides off again.
Narrator: Click on ‘Run Reports’.
[Screen Capture]
Cursor navigates to Run Reports option and selects, opening the Reports: Management Information Reports page.
Narrator: Find ‘Triggered Smart Alert Report’ in the list of options and click ‘View’.
[Screen Capture]
Cursor navigates to Triggered Smart Alert Report option highlighted in blue and clicks View, opening the Triggered Smart Alert Report: Select Report Criteria page.
Narrator: You can refine the report by selecting a particular cost centre, Card Number, Driver or Rego Number, and specific Alert type. For example, Incorrect or Missing odometer, or Total spend per period.
[Screen Capture]
Cursor navigates to highlight options available.
Narrator: You can also define the time period or date the alert was triggered, or specify the transaction date.
[Screen Capture]
Cursor navigates and selects Date Triggered option, opening a pop-up calendar screen and selecting a date range before returning to Triggered Smart Alert Report page.
Narrator: There are many ‘Alert types’ to choose from. Select one alert type and then click ‘Run Report’.
[Screen Capture]
Cursor navigates to and selects Run Report button, opening a Triggered Alerts report.
Narrator: This report allows triggered alerts to be viewed and can be sorted on the various Smart Alert options. You can then download or print the report for your records by either selecting ‘Download’ or ‘Print’ at the top of the page.
[Screen Capture]
Cursor navigates to show the Download and Print options in the navigation menu bar at the top of the page.
[Graphic]
Screen fades to white.
[Super] Thank You.
Identify employees not recording odometer readings: Learn how to generate a report that helps identify those not recording odometer readings o their fuel purchases.
Read the transcript
How to identify employees who are not recording odometer readings on card purchases
Description:
A narrated visual guide demonstrating how to identify employees who are not recording odometer readings on card purchases with Shell Card Online, as part of a series of Shell Card Online video tutorials exploring the key features of the service.
Shell Card Online video tutorial ‘How to identify employees who are not recording odometer readings on card purchases’ transcript
[Graphic]
Viva Energy Australia Logo
[Text] Welcome to Shell Card Online
Title card welcome message accompanied by Viva Energy Australia Logo at top left, Shell Licensee and Shell pecten at top right.
[Text] How to identify employees who are not recording odometer readings on card purchases
Narrator: How to identify employees who are not recording odometer readings on card purchases.
[Screen Capture]
A Shell Card Online page displaying a Fuel Management Report, with Latest Odometer field highlighted in blue. During narration, cursor navigates to show relevant information.
Narrator: Odometer readings can be useful in many ways, from monitoring the fuel efficiency of a vehicle to scheduling its maintenance.
[Screen Capture]
Screen transitions to a Triggered Alerts report page displaying Incorrect/Missing Odometer information.
Narrator: But these benefits rely on your employees providing accurate odometer readings every time they refuel.
[Screen Capture]
Screen transitions to an email showing a Customer Alert Notification message from Shell Card Online.
Through Shell Card Online you can set a smart alert to notify you with an automatic email if odometer readings are incorrect or missing.
[Screen Capture]
Screen transitions to the Welcome to Shell Card Online User account home page.
Narrator: First you’ll need to activate smart email alerts. To do that, watch the video titled how to use Smart Alert emails to proactively monitor your account.
[Screen Capture]
An animated call-out to ‘Watch Video: How to use Smart Alert to proactively monitor your account’ slides in from right of screen, and slides off again.
Narrator: When you receive a smart alert email, you can generate a report that details all the transactions that triggered the alert in the ‘Smart Alerts’ menu on the home page.
[Screen Capture]
Smart Alerts option in sidebar menu at left of Welcome to Shell Card Online User account page is highlighted in blue.
Narrator: Click on ‘Smart Alerts Report’.
[Screen Capture]
Cursor navigates to and selects Smart Alerts from the sidebar menu, opening the Smart Alerts page and selecting the Smart Alerts Report option highlighted in blue. A Triggered Smart Alert Report: Select Report Criteria page opens.
Narrator: This brings up the ‘Triggered Smart Alert Report’ request page, which is also accessible through the ‘reports’ menu.
[Screen Capture]
Cursor navigates to sidebar menu at left of screen to indicate the Reports option.
Narrator: You can refine the report by selecting a particular cost centre and alert type – in this case Incorrect or Missing Odometer.
[Screen Capture]
Cursor navigates to show the criteria that can be selected, before clicking on Incorrect/Missing Odometer in the pull-down Alert Type menu.
Narrator: You can also define the time period, either the date the smart alert was triggered or the date of the transaction.
[Screen Capture]
Cursor navigates to calendar icon and selects, opening a pop up calendar and selecting a date, returning to the Triggered Smart Alert Report page.
Narrator: Then click ‘Run Report’.
[Screen Capture]
Cursor navigates to Run Report button and selects, opening a Triggered Alerts report page.
Narrator: You can then choose to download or print the report for your records in the navigation bar at the top of the page.
[Screen Capture]
Cursor navigates to show the Download and Print options in the navigation menu bar at the top of the page.
[Graphic]
Screen fades to white.
[Super] Thank You.
Using smart alerts to help identify increased transactions: Learn how set thresholds and time frames to identify card use for personal vehicles.
Read the transcript
Ways to use smart alerts to help identify employees with increased transactions on fuel cards
Description:
A narrated visual guide demonstrating ways to use Smart Alerts to help identify employees with increased transactions on fuel cards with Shell Card Online, as part of a series of Shell Card Online video tutorials exploring the key features of the service.
Shell Card Online video tutorial ‘Ways to use Smart Alerts to help identify employees with increased transactions on fuel cards’ transcript
[Graphic]
Viva Energy Australia Logo
[Text] Welcome to Shell Card Online
Title card welcome message accompanied by Viva Energy Australia Logo at top left, Shell Licensee and Shell pecten at top right.
[Text] Ways to use Smart Alerts to help identify employees with increased transactions on fuel cards
Narrator: Ways to use Smart Alerts to help identify employees with increased transactions on fuel cards.
[Screen Capture]
The Card Management: Search for Cards to Maintain Alert Thresholds page of Shell Card Online website.
Narrator: Smart email alerts help you monitor your vehicles and how employees use your fuel cards.
[Screen Capture]
Screen transitions to a Triggered Alerts report page showing transaction and volume related information.
Narrator: If you’re worried that employees are using your fuel card for their personal vehicles -
[Screen Capture]
Screen transitions to a Triggered Alerts report page showing a daily transaction breach highlighted in blue.
Narrator: - you can set a threshold for the total number of transactions made on your cards and a time frame, and be notified with an automatic email if the threshold is ever exceeded.
[Screen Capture]
Screen transitions to an email showing a Customer Alert Notification message from Shell Card Online, before transitioning to the Welcome to Shell Card Online User account home page.
Narrator: First you’ll need to activate smart email alerts. To do that, watch the video titled how to use smart alert emails to proactively monitor your account.
[Screen Capture]
An animated call-out to ‘Watch Video: How to use Smart Alert to proactively monitor your account’ slides in from right of screen, and slides off again.
Narrator: When you receive a smart alert email, you can generate a report that details all the transactions that triggered the alert in the ‘Smart Alerts’ menu on the home page.
[Screen Capture]
Cursor navigates to and selects the Smart Alerts option highlighted in blue in sidebar menu at left of Welcome to Shell Card Online User account page, opening the Smart Alerts page.
Narrator: Click on ‘Smart Alerts Report’.
[Screen Capture]
Cursor navigates to the Smart Alerts Report option highlighted in blue and selects, opening the Triggered Smart Alert Report: Select Report Criteria page.
Narrator: This brings up the ‘Triggered Smart Alert Report’ request page, which is also accessible through the ‘reports’ menu.
[Screen Capture]
Cursor navigates to sidebar menu at left of screen to indicate the Reports option.
Narrator: You can refine the report by selecting a particular cost centre and alert type – in this case Transaction Counts Per Period.
[Screen Capture]
Cursor navigates to highlight the options available, selecting Transaction Counts Per Period from the Alert Type drop-down menu. It then clicks on the calendar icon in the Date Triggered section, opening the calendar and selecting a date.
Narrator: You can also define the time period, either the date the smart alert was triggered or the date of the transaction.
[Screen Capture]
Screen returns to the Triggered Smart Alert Report: Select Report Criteria page.
Narrator: Then click ‘Run Report’.
[Screen Capture]
Cursor navigates to Run Report button and selects, opening a Triggered Alerts report page.
Narrator: You can then choose to download or print the report for your records in the navigation bar at the top of the page.
[Screen Capture]
Cursor navigates to show the Download and Print options in the navigation menu bar at the top of the page.
[Graphic]
Screen fades to white.
[Super] Thank You.
Better monitor fuel card spending above specified limits: Set thresholds for fuel purchasing and get alerted when those limits are exceeded.
Read the transcript
How to better monitor fuel card spending above specified limits
Description:
A narrated visual guide demonstrating how to better monitor fuel card spending above specified limits with Shell Card Online, as part of a series of Shell Card Online video tutorials exploring the key features of the service.
Shell Card Online video tutorial ‘How to better monitor fuel card spending above specified limits’ transcript
[Graphic]
Viva Energy Australia Logo
[Text] Welcome to Shell Card Online
Title card welcome message accompanied by Viva Energy Australia Logo at top left, Shell Licensee and Shell pecten at top right.
[Text] How to better monitor fuel card spending above specified limits
Narrator: How to better monitor fuel card spending above specified limits.
[Screen Capture]
The Card Management: Search for Cards to Maintain Alert Thresholds and Alert Setup page of Shell Card Online website.
Narrator: Smart email alerts help you monitor your vehicles and how employees use your fuel cards. You can set a threshold for the total volume of fuel purchased on your cards –
[Screen Capture]
The Total fuel volume per variables are highlighted in blue.
Narrator: - and a time frame, and be notified with an automatic email if the threshold is ever exceeded.
[Screen Capture]
Screen transitions to an email showing a Customer Alert Notification message from Shell Card Online, before transitioning to the Welcome to Shell Card Online User account home page. Screen transitions to a Triggered Alerts report page.
Narrator: First you’ll need to activate smart email alerts.
[Screen Capture]
Screen transitions to the Welcome to Shell Card Online User account home page.
Narrator: To do that, watch the video titled how to use smart alert emails to proactively monitor your account.
[Screen Capture]
An animated call-out to ‘Watch Video: How to use Smart Alert to proactively monitor your account’ slides in from right of screen, and slides off again.
Narrator: When you receive a smart alert email, you can generate a report that details all the transactions that triggered the alert in the ‘Smart Alerts’ menu on the home page.
[Screen Capture]
Cursor navigates to and selects the Smart Alerts option highlighted in blue in sidebar menu at left of Welcome to Shell Card Online User account page, opening the Smart Alerts page.
Narrator: Click on ‘Smart Alerts Report’.
[Screen Capture]
Cursor navigates to the Smart Alerts Report option highlighted in blue and selects, opening the Triggered Smart Alert Report: Select Report Criteria page.
Narrator: This brings up the ‘Triggered Smart Alert Report’ request page, which is also accessible through the ‘reports’ menu.
[Screen Capture]
Cursor navigates to sidebar menu at left of screen to indicate the Reports option.
Narrator: You can refine the report by selecting a particular cost centre and alert type – in this case Total Fuel Volume Per Period.
[Screen Capture]
Cursor navigates to highlight the options available, selecting Total Fuel Volume per Period from the Alert Type drop-down menu. It then clicks on the calendar icon in the Date Triggered section, opening the calendar and selecting a date.
Narrator: You can also define the time period, either the date the smart alert was triggered or the date of the transaction.
[Screen Capture]
Screen returns to the Triggered Smart Alert Report: Select Report Criteria page.
Narrator: Then click ‘Run Report’.
[Screen Capture]
Cursor navigates to Run Report button and selects, opening a Triggered Alerts report page.
Narrator: You can then choose to download or print the report for your records in the navigation bar at the top of the page.
[Screen Capture]
Cursor navigates to show the Download and Print options in the navigation menu bar at the top of the page.
[Graphic]
Screen fades to white.
[Super] Thank You.
Better monitor transactions made on your fuel cards: Learn how to access Smart Alert reports and refine the usage insights they provide.
Read the transcript
How to better monitor transactions being made on your fuel cards through smart alert reports
Description:
A narrated visual guide demonstrating how to better monitor transactions being made on your fuel cards through Smart Alert reports with Shell Card Online, as part of a series of Shell Card Online video tutorials exploring the key features of the service.
Shell Card Online video tutorial ‘How to better monitor transactions being made on your fuel cards through Smart Alert reports’ transcript
[Graphic]
Viva Energy Australia Logo
[Text] Welcome to Shell Card Online
Title card welcome message accompanied by Viva Energy Australia Logo at top left, Shell Licensee and Shell pecten at top right.
[Text] How to better monitor transactions being made on your fuel cards through Smart Alert reports
Narrator: How to better monitor transactions being made on your fuel cards through Smart Alert reports.
[Screen Capture]
The Card Management: Search for Cards to Maintain Alert Thresholds and Alert Setup page of Shell Card Online website.
Narrator: Smart email alerts help you monitor your vehicles and how employees use your fuel cards. You can set a threshold for the total value of the transactions made on your cards, and a time frame –
[Screen Capture]
Screen transitions to a Triggered Alerts report page showing Transaction value information highlighted briefly in blue.
Narrator: - and be notified with an automatic email if the threshold is ever exceeded.
[Screen Capture]
Screen transitions to an email showing a Customer Alert Notification message from Shell Card Online, before transitioning to the Welcome to Shell Card Online User account home page.
Narrator: First you’ll need to activate smart email alerts. To do that, watch the video titled how to use smart alert emails to proactively monitor your account.
[Screen Capture]
An animated call-out to ‘Watch Video: How to use Smart Alert to proactively monitor your account’ slides in from right of screen, and slides off again.
Narrator: When you receive a smart alert email, you can generate a report that details all the transactions that triggered the alert in the ‘Smart Alerts’ menu on the home page.
[Screen Capture]
Cursor navigates to and selects the Smart Alerts option highlighted in blue in sidebar menu at left of Welcome to Shell Card Online User account page, opening the Smart Alerts page.
Narrator: Click on ‘Smart Alerts Report’.
[Screen Capture]
Cursor navigates to the Smart Alerts Report option highlighted in blue and selects, opening the Triggered Smart Alert Report: Select Report Criteria page.
Narrator: This brings up the ‘Triggered Smart Alert Report’ request page, which is also accessible through the ‘reports’ menu.
[Screen Capture]
Cursor navigates to sidebar menu at left of screen to indicate the Reports option.
Narrator: You can refine the report by selecting a particular cost centre and alert type – in this case Maximum Transaction Value.
[Screen Capture]
Cursor navigates to highlight the options available, selecting Maximum Transaction Value from the Alert Type drop-down menu. It then clicks on the calendar icon in the Date Triggered section, opening the calendar and selecting a date.
Narrator: You can also define the time period, either the date the smart alert was triggered or the date of the transaction.
[Screen Capture]
Screen returns to the Triggered Smart Alert Report: Select Report Criteria page.
Narrator: Then click ‘Run Report’.
[Screen Capture]
Cursor navigates to Run Report button and selects, opening a Triggered Alerts report page.
Narrator: You can then choose to download or print the report for your records in the navigation bar at the top of the page.
[Screen Capture]
Cursor navigates to show the Download and Print options in the navigation menu bar at the top of the page.
[Graphic]
Screen fades to white.
[Super] Thank You.
Use smart alerts to better monitor fuel usage targets: Learn how to set up your smart email alerts to establish your Maximum Transaction Volume.
Read the transcript
How to use smart alerts to better monitor fuel usage targets
Description:
A narrated visual guide demonstrating how to use Smart Alerts to better monitor fuel usage targets with Shell Card Online, as part of a series of Shell Card Online video tutorials exploring the key features of the service.
Shell Card Online video tutorial ‘How to use Smart Alerts to better monitor fuel usage targets’ transcript
[Graphic]
Viva Energy Australia Logo
[Text] Welcome to Shell Card Online
Title card welcome message accompanied by Viva Energy Australia Logo at top left, Shell Licensee and Shell pecten at top right.
[Text] How to use Smart Alerts to better monitor fuel usage targets
Narrator: How to use Smart Alerts to better monitor fuel usage targets.
[Screen Capture]
The Card Management: Search for Cards to Maintain Alert Thresholds and Alert Setup page of Shell Card Online website.
Narrator: Smart email alerts help you monitor your vehicles and how employees use your fuel cards. You can set a threshold for the total volume of fuel purchased in a single transaction -
[Screen Capture]
Screen transitions to a Triggered Alerts report page showing Transaction fuel volume information highlighted briefly in blue.
Narrator: - and be notified with an automatic email if the threshold is ever exceeded.
[Screen Capture]
Screen transitions to an email showing a Customer Alert Notification message from Shell Card Online, before transitioning to the Welcome to Shell Card Online User account home page.
Narrator: First you’ll need to activate smart email alerts. To do that, watch the video titled how to use smart alert emails to proactively monitor your account.
[Screen Capture]
An animated call-out to ‘Watch Video: How to use Smart Alert to proactively monitor your account’ slides in from right of screen, and slides off again.
Narrator: When you receive a smart alert email, you can generate a report that details all the transactions that triggered the alert in the ‘Smart Alerts’ menu on the home page.
[Screen Capture]
Cursor navigates to and selects the Smart Alerts option highlighted in blue in sidebar menu at left of Welcome to Shell Card Online User account page, opening the Smart Alerts page.
Narrator: Click on ‘Smart Alerts Report’.
[Screen Capture]
Cursor navigates to the Smart Alerts Report option highlighted in blue and selects, opening the Triggered Smart Alert Report: Select Report Criteria page.
Narrator: This brings up the ‘Triggered Smart Alert Report’ request page, which is also accessible through the ‘reports’ menu.
[Screen Capture]
Cursor navigates to sidebar menu at left of screen to indicate the Reports option.
Narrator: You can refine the report by selecting a particular cost centre and alert type – in this case Maximum Transaction Value.
[Screen Capture]
Cursor navigates to highlight the options available, selecting Maximum Transaction Value from the Alert Type drop-down menu. It then clicks on the calendar icon in the Date Triggered section, opening the calendar and selecting a date.
Narrator: You can also define the time period, either the date the smart alert was triggered or the date of the transaction.
[Screen Capture]
Screen returns to the Triggered Smart Alert Report: Select Report Criteria page.
Narrator: Then click ‘Run Report’.
[Screen Capture]
Cursor navigates to Run Report button and selects, opening a Triggered Alerts report page.
Narrator: You can then choose to download or print the report for your records in the navigation bar at the top of the page.
[Screen Capture]
Cursor navigates to show the Download and Print options in the navigation menu bar at the top of the page.
[Graphic]
Screen fades to white.
[Super] Thank You.
Managing spend vs budget with smart alert reports: See how use Smart Alert reports to prevent unwanted surprises at invoice time.
Read the transcript
How to use smart alerts to better monitor fuel usage targets
Description:
A narrated visual guide demonstrating how to use Smart Alerts to better monitor fuel usage targets with Shell Card Online, as part of a series of Shell Card Online video tutorials exploring the key features of the service.
Shell Card Online video tutorial ‘How to use Smart Alerts to better monitor fuel usage targets’ transcript
[Graphic]
Viva Energy Australia Logo
[Text] Welcome to Shell Card Online
Title card welcome message accompanied by Viva Energy Australia Logo at top left, Shell Licensee and Shell pecten at top right.
[Text] How to use Smart Alerts to better monitor fuel usage targets
Narrator: How to use Smart Alerts to better monitor fuel usage targets.
[Screen Capture]
The Card Management: Search for Cards to Maintain Alert Thresholds and Alert Setup page of Shell Card Online website.
Narrator: Smart email alerts help you monitor your vehicles and how employees use your fuel cards. You can set a threshold for the total volume of fuel purchased in a single transaction -
[Screen Capture]
Screen transitions to a Triggered Alerts report page showing Transaction fuel volume information highlighted briefly in blue.
Narrator: - and be notified with an automatic email if the threshold is ever exceeded.
[Screen Capture]
Screen transitions to an email showing a Customer Alert Notification message from Shell Card Online, before transitioning to the Welcome to Shell Card Online User account home page.
Narrator: First you’ll need to activate smart email alerts. To do that, watch the video titled how to use smart alert emails to proactively monitor your account.
[Screen Capture]
An animated call-out to ‘Watch Video: How to use Smart Alert to proactively monitor your account’ slides in from right of screen, and slides off again.
Narrator: When you receive a smart alert email, you can generate a report that details all the transactions that triggered the alert in the ‘Smart Alerts’ menu on the home page.
[Screen Capture]
Cursor navigates to and selects the Smart Alerts option highlighted in blue in sidebar menu at left of Welcome to Shell Card Online User account page, opening the Smart Alerts page.
Narrator: Click on ‘Smart Alerts Report’.
[Screen Capture]
Cursor navigates to the Smart Alerts Report option highlighted in blue and selects, opening the Triggered Smart Alert Report: Select Report Criteria page.
Narrator: This brings up the ‘Triggered Smart Alert Report’ request page, which is also accessible through the ‘reports’ menu.
[Screen Capture]
Cursor navigates to sidebar menu at left of screen to indicate the Reports option.
Narrator: You can refine the report by selecting a particular cost centre and alert type – in this case Maximum Transaction Value.
[Screen Capture]
Cursor navigates to highlight the options available, selecting Maximum Transaction Value from the Alert Type drop-down menu. It then clicks on the calendar icon in the Date Triggered section, opening the calendar and selecting a date.
Narrator: You can also define the time period, either the date the smart alert was triggered or the date of the transaction.
[Screen Capture]
Screen returns to the Triggered Smart Alert Report: Select Report Criteria page.
Narrator: Then click ‘Run Report’.
[Screen Capture]
Cursor navigates to Run Report button and selects, opening a Triggered Alerts report page.
Narrator: You can then choose to download or print the report for your records in the navigation bar at the top of the page.
[Screen Capture]
Cursor navigates to show the Download and Print options in the navigation menu bar at the top of the page.
[Graphic]
Screen fades to white.
[Super] Thank You.
Invoicing and tax time
Invoicing and Tax time with Shell Card Online
Shell Card Online allows you to prepare for tax time with ease. You can access and download invoices, change the way you receive your invoices and download your tax statements for accounting purposes.
Access and download your invoices: See how to access and download all your invoices and transaction listings to prepare for tax time.
Read the transcript
How to access and download your invoices
Description:
A narrated visual guide demonstrating how to access and download your invoices with Shell Card Online, as part of a series of Shell Card Online video tutorials exploring the key features of the service.
Shell Card Online video tutorial ‘How to access and download your invoices’ transcript
[Graphic]
Viva Energy Australia Logo
[Text] Welcome to Shell Card Online
Title card welcome message accompanied by Viva Energy Australia Logo at top left, Shell Licensee and Shell pecten at top right.
[Text] How to access and download your invoices
Narrator: How to access and download your invoices.
[Screen Capture]
The Welcome to Shell Card Online User account home page.
Narrator: With Shell Card Online all your files, including invoices and transaction listings, are kept securely in one place, ready for you to download. Simply go to the eFile Service section on the home page and select ‘File Download’.
[Screen Capture]
Cursor navigates to the eFile Service option in the sidebar menu at left of page highlighted in blue and selects, opening the eFile service options page. Cursor then navigates to Electronic File Download option highlighted in blue and selects, opening the Electronic File Download page showing a list of files available for download.
Narrator: This takes you to your ‘Electronic File Download’ page. Choose the appropriate account from the drop down menu under your Account Details.
[Screen Capture]
Cursor demonstrates how to select Account from the drop down menu.
Narrator: You’ll see a convenient list of all your available files. You can also see a file description, the file type, its size, and the date it was created, which is how the list is sorted.
[Screen Capture]
File Description field, File Type, Size, and Date created fields are highlighted blue in sequence.
Narrator: Large files may be zipped to compress them, indicated by a ‘Y’ for yes or ‘N’ for no.
[Screen Capture]
Zipped field is highlighted in blue.
Narrator: ‘Action’ tells you the file is ready. Simply find the file you want and click on ‘download’.
[Screen Capture]
Cursor navigates to file Download option highlighted in blue and selects, triggering a download animation.
Narrator: If you have problems at any stage, please call customer service on 13 16 18 and we’ll be happy to help.
Changing the way you receive invoices: Learn how to update your notification and electronic file delivery preferences.
Read the transcript
How to change the way you receive invoices and transaction listings
Description:
A narrated visual guide demonstrating how to change the way you receive invoices and transaction listings with Shell Card Online, as part of a series of Shell Card Online video tutorials exploring the key features of the service.
Shell Card Online video tutorial ‘How to change the way you receive invoices and transaction listings’ transcript
[Graphic]
Viva Energy Australia Logo
[Text] Welcome to Shell Card Online
Title card welcome message accompanied by Viva Energy Australia Logo at top left, Shell Licensee and Shell pecten at top right.
[Text] How to change the way you receive invoices and transaction listings
Narrator: How to change the way you receive invoices and transaction listings.
[Screen Capture]
The Welcome to Shell Card Online User account home page.
Narrator: With Shell Card Online you can choose to receive notification and delivery of your electronic files in the way that best suits your needs. Simply go to the eFile Service section on the home page and select ‘File Delivery Options’.
[Screen Capture]
Cursor navigates to the eFile Service option in the sidebar menu at left of page highlighted in blue and selects, opening the eFile service options page. Cursor then navigates to Electronic File Delivery option highlighted in blue and selects, opening the Electronic File Delivery Options page.
Narrator: This brings up the ‘Electronic File Delivery Options’ page. Your Account Details appear at the top.
[Screen Capture]
Account Details information is highlighted in blue.
Narrator: Choose the appropriate account from the drop down menu.
[Screen Capture]
Cursor navigates to and selects account from drop down menu.
Narrator: Then select the option you prefer for both your Invoiced Transaction Listing and your Shell Card Invoice electronic files.
[Screen Capture]
Cursor navigates to Option 1: Don’t email me at all, highlighted in blue in the File Delivery Options section.
Narrator: If you choose option one, you will not be notified when your files are ready to download.
[Screen Capture]
Cursor navigates to Option 2: Notify me via email when file is ready for download, highlighted in blue in the File Delivery Options section.
Narrator: Choose option two and you’ll receive an email notification that your file is ready.
[Screen Capture]
Cursor navigates to Option 3: Send me the file as a secure attachment via email, highlighted in blue in the File Delivery Options section.
Narrator: Choose option three and the file will be emailed to you as a secure attachment. If you choose option three you will need to create an email delivery password between six and twelve characters.
[Screen Capture]
Cursor navigates to email Delivery Password field and enters password details.
Narrator: Then click ‘Submit’.
[Screen Capture]
Cursor navigates to Submit button and selects, opening a Message screen saying Update Successful.
Narrator: If you have problems at any stage, please call customer service on 13 16 18 and we’ll happy to help.
Downloading tax statements: Learn how to remove the need for individual receipts, and prepare for your BAS by extracting your transaction statements.
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How to download tax statements
Description:
A narrated visual guide demonstrating how to download tax statements with a Shell Card Online account, as part of a series of Shell Card Online video tutorials exploring the key features of the service.
Shell Card Online video tutorial ‘How to download tax statements’ transcript
[Graphic]
Viva Energy Australia Logo
[Text] Welcome to Shell Card Online
Title card welcome message accompanied by Viva Energy Australia Logo at top left, Shell Licensee and Shell pecten at top right.
[Text] How to download tax statements
Narrator: How to download tax statements.
[Screen Capture]
The Welcome to Shell Card Online User account home page.
Narrator: Is tax time creeping up? Shell Card Online lets you prepare for your BAS by extracting your transaction statements easily through the ‘eFile service’ option on the home page.
[Screen Capture]
Cursor navigates to eFile Service menu option at left of screen, highlighted in blue. The eFile Service page appears.
Narrator: Click on ‘electronic file download’.
[Screen Capture]
Cursor navigates to and selects the Electronic File Download link, opening the Electronic File Download page.
Narrator: Your entire transaction history will be displayed, sorted by date. Scroll through to find the reports you need and click ‘download’ for each.
[Screen Capture]
Cursor navigates to the Download option for the first entry, visually highlighted. An Excel window opens.
Narrator: Once downloaded, simply save the file to your desktop.
[Screen capture – Microsoft Excel software program]
An Excel window, showing rows of data.
Narrator: This consolidated report will help save you time by removing the need to look for individual receipts. And, you or your bookkeeper can even upload the file into your accounting package, saving you time with data entry.
[Graphic]
Screen fades to white.
[Super] Thank You.
