24/7 access to your account
Shell Card Online is always open. From managing your fuel cards to downloading tax statements, you have complete control of your business fuel management whenever you need it.
Getting started
Getting started with Shell Card Online
Get to grips with the basics of your Shell Card Online account.
Card management
Card management with Shell Card Online
Unlock the full potential of Shell Card Online with powerful tools for secure card management, including resetting your PIN and setting purchase restrictions.
Transaction reporting
Shell Card Transaction reporting
Shell Card Online offers an extensive range of sophisticated reporting tools, enabling you detailed insights into your operational expenditure. Isolate inefficiencies, limit waste and reduce stress come tax time with single Shell Card statements, making BAS a breeze.
See transactions by department or cost centre: Learn how to attribute fuel costs to individual cost centres post-invoicing.
Read the transcript
How to get better visibility of transactions by department or cost centre
Description:
A narrated visual guide demonstrating how to get better visibility of transactions by departments or cost centre with Shell Card Online, as part of a series of Shell Card Online video tutorials exploring the key features of the service.
Shell Card Online video tutorial ‘How to get better visibility of transactions by department or cost centre’ transcript
[Graphic]
Viva Energy Australia Logo
[Text] Welcome to Shell Card Online
Title card welcome message accompanied by Viva Energy Australia Logo at top left, Shell Licensee and Shell pecten at top right.
[Text] How to get better visibility of transactions by departments or cost centre
Narrator: How to get better visibility of transactions by departments or cost centre.
[Screen Capture]
The Cost Centre Report Page of Shell Card Online website.
Narrator: Do you need to attribute fuel costs back to individual cost centres within your organisation post invoicing?
[Screen Capture]
Cursor highlights options and selects Run Report button, opening a Card Group/Cost Centre Summary page.
Narrator: The online portal can help you do this quickly by preparing a report that summarises purchases and financial information per billing period by Cost Centre.
To enable this report, you must apply a cost centre to your card on your account.
[Screen Capture]
Screen cuts to the Welcome to Shell Card Online User account home page. Cursor navigates to Card Management option in menu at left of screen, then selects the Maintain / Cancel Cards option highlighted in blue.
Narrator: Please go to the ‘Maintain or Cancel card’ page under card management and search for the card you would like to update the cost centre for.
[Screen Capture]
The Card Management: Maintain / Cancel Cards page opens, revealing a list of options. Cursor navigates to cost centre details and selects the Search button, opening a Card Management: Search Results page.
Narrator: Select ‘Modify’ and update the ‘Cost Centre’ field. Then, simply hit ‘submit’.
[Screen Capture]
Cursor navigates to Modify action highlighted in blue and selects, opening the Card Management: Modify Card page. Cursor then selects the Cost Centre, opening the Card Management Select Cost Centre screen to reveal a list of cost centre options. Cursor selects cost centre and then selects submit, opening a Card Management: Message page.
Narrator: To extract a cost centre report for cards that have cost centres applied, click on ‘Run Reports’.
[Screen Capture]
Cursor navigates to Reports option in menu sidebar on left of screen and selects. Reports page opens on screen, showing available options.
Find ‘Cost Centre Report’ in the list of options and click ‘View’.
[Screen Capture]
Cursor navigates to Cost Centre Report highlighted in blue then selects View, opening a Cost Centre Report page revealing a list of options and fields.
Narrator: You can refine the report by selecting the cost centre and invoice date. You can also define how you would like the results to be arranged. Then click ‘Run Report’.
[Screen Capture]
Cursor navigates to Run Report button highlighted in blue and selects, opening a Card Group/Cost Centre Summary Report page.
Narrator: The report displays Fuel Quantity for the invoiced period, in addition to the dollar value including and excluding GST. It also contains the financial information for any non-fuel purchases in the invoice.
[Screen Capture]
Cursor navigates to show different information fields per narration.
Narrator: You can then choose to download or print the report for your records in the navigation bar at the top of the page.
[Screen Capture]
Cursor navigates to show the Download and Print options in the navigation menu bar at the top of the page.
[Graphic]
Screen fades to white.
[Super] Thank You.
Compare fuel efficiency of vehicles on your account: Get detailed insights into your overall business vehicle efficiency.
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How to compare fuel efficiency of vehicles on your account
Description:
A narrated visual guide demonstrating how to compare fuel efficiency of vehicles on your account with Shell Card Online, as part of a series of Shell Card Online video tutorials exploring the key features of the service.
Shell Card Online video tutorial ‘How to compare fuel efficiency of vehicles on your account’ transcript
[Graphic]
Viva Energy Australia Logo
[Text] Welcome to Shell Card Online
Title card welcome message accompanied by Viva Energy Australia Logo at top left, Shell Licensee and Shell pecten at top right.
[Text] How to compare fuel efficiency of vehicles on your account
Narrator: How to compare fuel efficiency of vehicles on your account
[Screen Capture]
The Fuel Management Report page.
Narrator: Do you need a snapshot of all your account purchases, usage, last odometer readings and fuel efficiency of your vehicles to improve your overall business fleet efficiency?
[Screen Capture]
The Welcome to Shell Card Online User account home page.
Narrator: Simply go to the ‘Reports’ menu on the home page and click on ‘Run Reports’.
[Screen Capture]
Cursor navigates to Reports option highlighted in blue in menu sidebar on left of screen and selects. Reports page opens on screen, showing available options. Cursor selects Run Reports, opening the Reports: Management Information Reports page.
Narrator: Find ‘Fuel Management Report’ in the list of options and click ‘view’.
[Screen Capture]
Cursor navigates to Fuel Management Report option highlighted in blue, opening the Fuel Management Report Page. During narration, cursor navigates to show available options.
Narrator: You can refine the report by selecting the cost centre and invoice date. You can also define how you would like the results to be arranged under the Primary sort field. Then click ‘Run Report’.
[Screen Capture]
Cursor navigates to and selects Run Report button, opening a Fuel Management report page.
Narrator: The report shows you the transactions attributed to each vehicle over the selected period, and provides a rolling year comparison. The fuel efficiency is based on the kilometres per litre calculated on the odometer prompts.
[Screen Capture]
Cursor navigates to show pertinent information in the report highlighted in blue.
Narrator: You can then download or print the report for your records by either selecting ‘Download’ or ‘Print’ at the top of the page.
[Screen Capture]
Cursor navigates to show the Download and Print options in the navigation menu bar at the top of the page.
[Graphic]
Screen fades to white.
[Super] Thank You.
Monitoring your cards
Monitoring your fuel cards
Shell Card Online enables you complete visibility into your Shell Card account, whether you use one or multiple cards. You can set up Smart Alert email notifications, identify fuel card misuse, track expenditures and more.
Using smart alerts to help identify increased transactions: Learn how set thresholds and time frames to identify card use for personal vehicles.
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Ways to use smart alerts to help identify employees with increased transactions on fuel cards
Description:
A narrated visual guide demonstrating ways to use Smart Alerts to help identify employees with increased transactions on fuel cards with Shell Card Online, as part of a series of Shell Card Online video tutorials exploring the key features of the service.
Shell Card Online video tutorial ‘Ways to use Smart Alerts to help identify employees with increased transactions on fuel cards’ transcript
[Graphic]
Viva Energy Australia Logo
[Text] Welcome to Shell Card Online
Title card welcome message accompanied by Viva Energy Australia Logo at top left, Shell Licensee and Shell pecten at top right.
[Text] Ways to use Smart Alerts to help identify employees with increased transactions on fuel cards
Narrator: Ways to use Smart Alerts to help identify employees with increased transactions on fuel cards.
[Screen Capture]
The Card Management: Search for Cards to Maintain Alert Thresholds page of Shell Card Online website.
Narrator: Smart email alerts help you monitor your vehicles and how employees use your fuel cards.
[Screen Capture]
Screen transitions to a Triggered Alerts report page showing transaction and volume related information.
Narrator: If you’re worried that employees are using your fuel card for their personal vehicles -
[Screen Capture]
Screen transitions to a Triggered Alerts report page showing a daily transaction breach highlighted in blue.
Narrator: - you can set a threshold for the total number of transactions made on your cards and a time frame, and be notified with an automatic email if the threshold is ever exceeded.
[Screen Capture]
Screen transitions to an email showing a Customer Alert Notification message from Shell Card Online, before transitioning to the Welcome to Shell Card Online User account home page.
Narrator: First you’ll need to activate smart email alerts. To do that, watch the video titled how to use smart alert emails to proactively monitor your account.
[Screen Capture]
An animated call-out to ‘Watch Video: How to use Smart Alert to proactively monitor your account’ slides in from right of screen, and slides off again.
Narrator: When you receive a smart alert email, you can generate a report that details all the transactions that triggered the alert in the ‘Smart Alerts’ menu on the home page.
[Screen Capture]
Cursor navigates to and selects the Smart Alerts option highlighted in blue in sidebar menu at left of Welcome to Shell Card Online User account page, opening the Smart Alerts page.
Narrator: Click on ‘Smart Alerts Report’.
[Screen Capture]
Cursor navigates to the Smart Alerts Report option highlighted in blue and selects, opening the Triggered Smart Alert Report: Select Report Criteria page.
Narrator: This brings up the ‘Triggered Smart Alert Report’ request page, which is also accessible through the ‘reports’ menu.
[Screen Capture]
Cursor navigates to sidebar menu at left of screen to indicate the Reports option.
Narrator: You can refine the report by selecting a particular cost centre and alert type – in this case Transaction Counts Per Period.
[Screen Capture]
Cursor navigates to highlight the options available, selecting Transaction Counts Per Period from the Alert Type drop-down menu. It then clicks on the calendar icon in the Date Triggered section, opening the calendar and selecting a date.
Narrator: You can also define the time period, either the date the smart alert was triggered or the date of the transaction.
[Screen Capture]
Screen returns to the Triggered Smart Alert Report: Select Report Criteria page.
Narrator: Then click ‘Run Report’.
[Screen Capture]
Cursor navigates to Run Report button and selects, opening a Triggered Alerts report page.
Narrator: You can then choose to download or print the report for your records in the navigation bar at the top of the page.
[Screen Capture]
Cursor navigates to show the Download and Print options in the navigation menu bar at the top of the page.
[Graphic]
Screen fades to white.
[Super] Thank You.
Better monitor transactions made on your fuel cards: Learn how to access Smart Alert reports and refine the usage insights they provide.
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How to better monitor transactions being made on your fuel cards through smart alert reports
Description:
A narrated visual guide demonstrating how to better monitor transactions being made on your fuel cards through Smart Alert reports with Shell Card Online, as part of a series of Shell Card Online video tutorials exploring the key features of the service.
Shell Card Online video tutorial ‘How to better monitor transactions being made on your fuel cards through Smart Alert reports’ transcript
[Graphic]
Viva Energy Australia Logo
[Text] Welcome to Shell Card Online
Title card welcome message accompanied by Viva Energy Australia Logo at top left, Shell Licensee and Shell pecten at top right.
[Text] How to better monitor transactions being made on your fuel cards through Smart Alert reports
Narrator: How to better monitor transactions being made on your fuel cards through Smart Alert reports.
[Screen Capture]
The Card Management: Search for Cards to Maintain Alert Thresholds and Alert Setup page of Shell Card Online website.
Narrator: Smart email alerts help you monitor your vehicles and how employees use your fuel cards. You can set a threshold for the total value of the transactions made on your cards, and a time frame –
[Screen Capture]
Screen transitions to a Triggered Alerts report page showing Transaction value information highlighted briefly in blue.
Narrator: - and be notified with an automatic email if the threshold is ever exceeded.
[Screen Capture]
Screen transitions to an email showing a Customer Alert Notification message from Shell Card Online, before transitioning to the Welcome to Shell Card Online User account home page.
Narrator: First you’ll need to activate smart email alerts. To do that, watch the video titled how to use smart alert emails to proactively monitor your account.
[Screen Capture]
An animated call-out to ‘Watch Video: How to use Smart Alert to proactively monitor your account’ slides in from right of screen, and slides off again.
Narrator: When you receive a smart alert email, you can generate a report that details all the transactions that triggered the alert in the ‘Smart Alerts’ menu on the home page.
[Screen Capture]
Cursor navigates to and selects the Smart Alerts option highlighted in blue in sidebar menu at left of Welcome to Shell Card Online User account page, opening the Smart Alerts page.
Narrator: Click on ‘Smart Alerts Report’.
[Screen Capture]
Cursor navigates to the Smart Alerts Report option highlighted in blue and selects, opening the Triggered Smart Alert Report: Select Report Criteria page.
Narrator: This brings up the ‘Triggered Smart Alert Report’ request page, which is also accessible through the ‘reports’ menu.
[Screen Capture]
Cursor navigates to sidebar menu at left of screen to indicate the Reports option.
Narrator: You can refine the report by selecting a particular cost centre and alert type – in this case Maximum Transaction Value.
[Screen Capture]
Cursor navigates to highlight the options available, selecting Maximum Transaction Value from the Alert Type drop-down menu. It then clicks on the calendar icon in the Date Triggered section, opening the calendar and selecting a date.
Narrator: You can also define the time period, either the date the smart alert was triggered or the date of the transaction.
[Screen Capture]
Screen returns to the Triggered Smart Alert Report: Select Report Criteria page.
Narrator: Then click ‘Run Report’.
[Screen Capture]
Cursor navigates to Run Report button and selects, opening a Triggered Alerts report page.
Narrator: You can then choose to download or print the report for your records in the navigation bar at the top of the page.
[Screen Capture]
Cursor navigates to show the Download and Print options in the navigation menu bar at the top of the page.
[Graphic]
Screen fades to white.
[Super] Thank You.
Managing spend vs budget with smart alert reports: See how use Smart Alert reports to prevent unwanted surprises at invoice time.
Read the transcript
How to use smart alerts to better monitor fuel usage targets
Description:
A narrated visual guide demonstrating how to use Smart Alerts to better monitor fuel usage targets with Shell Card Online, as part of a series of Shell Card Online video tutorials exploring the key features of the service.
Shell Card Online video tutorial ‘How to use Smart Alerts to better monitor fuel usage targets’ transcript
[Graphic]
Viva Energy Australia Logo
[Text] Welcome to Shell Card Online
Title card welcome message accompanied by Viva Energy Australia Logo at top left, Shell Licensee and Shell pecten at top right.
[Text] How to use Smart Alerts to better monitor fuel usage targets
Narrator: How to use Smart Alerts to better monitor fuel usage targets.
[Screen Capture]
The Card Management: Search for Cards to Maintain Alert Thresholds and Alert Setup page of Shell Card Online website.
Narrator: Smart email alerts help you monitor your vehicles and how employees use your fuel cards. You can set a threshold for the total volume of fuel purchased in a single transaction -
[Screen Capture]
Screen transitions to a Triggered Alerts report page showing Transaction fuel volume information highlighted briefly in blue.
Narrator: - and be notified with an automatic email if the threshold is ever exceeded.
[Screen Capture]
Screen transitions to an email showing a Customer Alert Notification message from Shell Card Online, before transitioning to the Welcome to Shell Card Online User account home page.
Narrator: First you’ll need to activate smart email alerts. To do that, watch the video titled how to use smart alert emails to proactively monitor your account.
[Screen Capture]
An animated call-out to ‘Watch Video: How to use Smart Alert to proactively monitor your account’ slides in from right of screen, and slides off again.
Narrator: When you receive a smart alert email, you can generate a report that details all the transactions that triggered the alert in the ‘Smart Alerts’ menu on the home page.
[Screen Capture]
Cursor navigates to and selects the Smart Alerts option highlighted in blue in sidebar menu at left of Welcome to Shell Card Online User account page, opening the Smart Alerts page.
Narrator: Click on ‘Smart Alerts Report’.
[Screen Capture]
Cursor navigates to the Smart Alerts Report option highlighted in blue and selects, opening the Triggered Smart Alert Report: Select Report Criteria page.
Narrator: This brings up the ‘Triggered Smart Alert Report’ request page, which is also accessible through the ‘reports’ menu.
[Screen Capture]
Cursor navigates to sidebar menu at left of screen to indicate the Reports option.
Narrator: You can refine the report by selecting a particular cost centre and alert type – in this case Maximum Transaction Value.
[Screen Capture]
Cursor navigates to highlight the options available, selecting Maximum Transaction Value from the Alert Type drop-down menu. It then clicks on the calendar icon in the Date Triggered section, opening the calendar and selecting a date.
Narrator: You can also define the time period, either the date the smart alert was triggered or the date of the transaction.
[Screen Capture]
Screen returns to the Triggered Smart Alert Report: Select Report Criteria page.
Narrator: Then click ‘Run Report’.
[Screen Capture]
Cursor navigates to Run Report button and selects, opening a Triggered Alerts report page.
Narrator: You can then choose to download or print the report for your records in the navigation bar at the top of the page.
[Screen Capture]
Cursor navigates to show the Download and Print options in the navigation menu bar at the top of the page.
[Graphic]
Screen fades to white.
[Super] Thank You.
Invoicing and tax time
Invoicing and Tax time with Shell Card Online
Shell Card Online allows you to prepare for tax time with ease. You can access and download invoices, change the way you receive your invoices and download your tax statements for accounting purposes.
