Shell Card Portal
Welcome to Shell Card Portal, your secure control centre for Shell Card that’s open 24/7.
Need help?
If you’re a Shell Card customer and you need help logging in or registering for Shell Card Portal, get in touch with our Customer Service team.
Still need access to Smart Alerts, reporting and efiles? Go to Shell Card Portal
Don't have a Shell Card?
It doesn’t matter if you have one business vehicle or a hundred, all you need is a valid ABN to apply for Shell Card and start enjoying many convenient benefits and savings. Apply online or call 13 16 18 to discuss a personalised fuel card offer for your business.
Like everything else we do, the application is simple and fast.
Find your way around
Overview of Shell Card Portal
The main features of Shell Card Portal explained.
Read the transcript
Read the transcript
Title: Overview of the Shell Card Portal (How to log in)
Duration: 1 minute 27 seconds
Description: A narrated and visual overview of the Shell Card Portal, as part of a series of Shell Card Portal video tutorials exploring the key features of the service.
Shell Card Portal video tutorial ‘Overview’ transcript
[Background music plays]
Bright, uplifting music
[[Screen Capture]
The HOME page of the Shell Card Portal.
[Narrator]
Welcome to the all-new Shell Card Portal, a more intuitive and straightforward way to manage your Shell Card. Simplified navigation provides easy access to a range of useful features. At a glance, you can see the current status of your Shell Card account. Finding your way around the portal is easy.
[Screen Capture]
The ’Manage Cards’ navigation on the Home page is selected, which brings up the MANAGE CARDS page. The page scrolls down to show the card search feature.
[Narrator]
In Manage Cards, you’ll find it’s easy to order new cards, or reset a card’s PIN. You can edit card details, such as the odometer reading or the products and services allowed to be purchased on the card. If a card is lost, stolen or damaged, you can cancel it. Or you can link a card to the Shell Card GO App for easy contactless payment.
[Screen Capture]
The page scrolls back to the top, where we can see the top menu. The ‘Account Management’ tab is selected, which brings up the ACCOUNT MANAGEMENT page. The page scrolls down to show account details.
[Narrator]
The Account Management screen provides you with a summary of your billing and account information.
[Screen Capture]
The page scrolls back to the top, where we can see the top menu. The ‘User Management’ tab is selected, which brings up the USER MANAGEMENT page. The page scrolls down to show the user search field and list of users details.
[Narrator]
The User Management screen is for adding users to the portal and managing their access. You can also suspend their Digital Card access or remove it altogether.
[Screen Capture]
The page scrolls back to the top, where we can see the top menu. The ‘Transactions’ tab is selected, which brings up the TRANSACTIONS page. The page scrolls down to show the ‘Search for transactions’ search function.
[Narrator]
We know you wanted better, clearer information about the transactions made on your cards. Well, here it is. Search by card number, car rego or driver to see the last two-hundred transactions – or the previous six months of transactions, whichever comes first.
[Screen Capture]
The page scrolls to the bottom, where we can see the bottom menu. ‘Contact Us’ is selected, which brings up the CONTACT US page. The page scrolls down to show the ‘Request Information’ form.
[Narrator]
If you have a query, just fill in your details and we’ll get back to you – by phone or email, whichever you prefer.
[Screen Capture]
The page scrolls back to the top, where we can see the top menu. The Shell pecten is selected, which returns us to the HOME page. Account Summary details appear.
[Narrator]
The Shell Card Portal is designed to make managing your Shell Card account as straightforward as possible. We welcome any feedback that might make it even better.
[Graphic]
The Shell pecten on a white background, accompanied by the Shell music sting.
Smart Alerts
An overview of how to set up smart alerts in your Shell Card Portal
Read the transcript
Read the transcript
Title: Shell Card Portal - How to Set up Smart Alerts
Duration: 1 minute 42 seconds
Description: A narrated and visual overview of the Shell Card Portal, as part of a series of Shell Card Portal video tutorials exploring the key features of the service.
Shell Card Portal video tutorial ‘Smart Alerts’ transcript.
[Screen Capture]
The HOME page of the Shell Card Portal.
Narrator: On the Shell Card Portal, you can now set up smart alerts to proactively monitor your vehicles and how employees use your cards by setting up specific card thresholds, such as number of transactions and fuel volume purchases. Smart Alerts will notify you by email if the thresholds of individual cards are exceeded.
To begin, log in and click on Smart Alerts on the homepage.
[Screen Capture]
The ’Smart Alerts’ navigation on the Home page is selected, which brings up the TRIGGERED ALERTS page. The mouse hovers down to show the download CSV feature.
Narrator: Once you’ve set up your alerts, any that have been triggered will be listed here. You’ll also be able to download a CSV file containing further details.
To set up your alerts, click on ‘Manage Alerts’.
[Screen Capture]
The ‘Manage Alerts’ tab is selected, which brings up the MANAGE ALERTS page.
Narrator: Then click ‘Add a new alert’.
[Screen Capture]
The ‘Add a New Alert’ tab is selected, which brings up the ADD ALERT page. The page scrolls down to show the two fraud alert presets. An example of applying an alert to an individual card is shown.
Narrator: You can create alerts that will trigger when the value or fuel volume of a single transaction exceeds a specific amount. Alerts can also trigger when the total fuel volume of all transactions over a day, a week, a fortnight or a month exceeds a specific amount.
There are also two fraud alert presets that we recommend you enable. Here you can define the parameters for the alert. And apply them to your whole account, a specific cost centre or an individual card. In this example, we’ll apply the alert to a card. Then simply click ‘Save alert’.
[Screen Capture]
The ‘Save alert’ tab is selected. Then returns to the MANAGE ALERTS page.
Narrator: To check that your alert has been activated, return to the ‘Manage Alerts’ screen. This is where you can view and edit your enabled alerts.
The Shell Card Portal is designed to make managing your Shell Card account as straightforward as possible. If you have difficulties at any stage, please reach out to our Customer Service team on one-three, one-six, one-eight, and we’ll be happy to help.
[Graphic]
The Shell pecten on a white background, accompanied by the Shell music sting.
Making your fuel management easier
24/7 access to your account
Shell Card Portal is always open. From managing your fuel cards to downloading tax statements, you have around-the-clock control of your business fuel management.
Identify misuse
If you suspect one of your cards is being misused, you can check all the transactions made by individual card holders on Shell Card Portal and then validate their purchases.
Easily alter or modify your Shell Cards
If you need to cancel a card, reset a card’s PIN, order new or additional cards, or restrict the types of purchases that can be made on a card, it’s simple with Shell Card Portal.
Full transparency of transactions
Assign cards to drivers or vehicles
With the Shell Card Portal you can assign individual cards to specific drivers or vehicles, making it easy to track and monitor card usage and fuel purchases.
Manage Digital Cards
Through the portal you can manage access to digital cards used in-app. Helping your drivers make payments at the pump and get back on the road faster.
Apply now
It doesn’t matter if you have one business vehicle or a hundred, all you need is a valid ABN to apply for Shell Card and start enjoying many convenient benefits and savings. Apply online or call 13 16 18 to discuss a personalised fuel card offer for your business.
Like everything else we do, the application is simple and fast.
