{"organism":"Page","children":[{"organism":"Container.Raw","children":[{"organism":"Metadata","model":{"title":"Do you need to improve your workplace communication?","text":"\u003Cp\u003EIt might seem simple, but having sound communication lines in your workplace is one of the best ways to boost morale and performance. Here are some proven methods to boost communication with your staff.\u003C/p\u003E\r\n\r\n\r\n","links":[{"name":"Do you need to improve your workplace communication?","value":"https://www.shell.com.au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication.html"}],"image":{"src":"https://www.shell.com.au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/_jcr_content/root/metadata.shellimg.jpeg/1696344827475/two-office-workers-walking-and-talking-while-one-uses-a-tablet.jpeg","alt":"Two office workers walking and talking while one uses a tablet.","width":3840,"height":2166},"date":"2022-09-15T10:50:00.000Z","tags":[{"name":"Vehicles","value":"vehicles:"}]},"id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/jcr_content/root/metadata"},{"organism":"ContentOwner","model":{},"id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/jcr_content/root/contentowner"},{"organism":"Container.Header","children":[{"organism":"Container.Raw","ref":"https://www.shell.com.au/_jcr_content/root/header/inherited.model.json","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/jcr_content/root/header/inherited","model":{}},{"organism":"Breadcrumb","model":{"links":[{"name":"Home","value":"https://www.shell.com.au/"},{"name":"Business customers","value":"https://www.shell.com.au/business-customers.html"},{"name":"Business Fuel Cards | Fuel Cards for Small Business","value":"https://www.shell.com.au/business-customers/shell-fuel-card.html"},{"name":"Shell Card Content Hub","value":"https://www.shell.com.au/business-customers/shell-fuel-card/shell-card-content-hub.html"},{"name":"Do you need to improve your workplace communication?","value":"https://www.shell.com.au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication.html"}]},"id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/jcr_content/root/header/breadcrumb"}],"id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/jcr_content/root/header","model":{}},{"organism":"Container.Main","children":[{"organism":"Container.Section","children":[{"organism":"PageHeader","color":"inherited","model":{"title":"Do you need to improve your workplace communication?","text":"\u003Cp\u003EIt might seem simple, but having sound communication lines in your workplace is one of the best ways to boost morale and performance. Here are some proven methods to boost communication with your staff.\u003C/p\u003E\r\n","image":{"src":"https://www.shell.com.au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/_jcr_content/root/main/section/page_header_copy_cop.shellimg.jpeg/1696344840725/two-office-workers-walking-and-talking-while-one-uses-a-tablet-header.jpeg","alt":"Two office workers walking and talking while one uses a tablet.","width":3840,"height":960},"date":"2022-09-15T10:50:00.000Z"},"id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/jcr_content/root/main/section/page_header_copy_cop"},{"organism":"Container","colspan":8,"children":[{"organism":"Author.Info","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/jcr_content/root/main/section/simple_copy_copy_cop/author_copy","model":{"links":[{"name":"By Shell on Sep. 15, 2022"}],"image":{"src":"https://www.shell.com.au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/_jcr_content/root/main/section/simple_copy_copy_cop/author_copy.shellimg.png/1696344851955/shell-pecten.png","alt":"Shell Pecten","width":2500,"height":1405}}},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/jcr_content/root/main/section/simple_copy_copy_cop/text","model":{"text":"\u003Cp\u003ECommunication in the workplace is a lot like the engine of a vehicle: it needs to be well-oiled, cared for and properly maintained in order to function smoothly. It may not be something a lot of us give much thought to, but the benefits of good workplace communication are plentiful: it increases employee productivity and morale, can improve employee satisfaction, and has a positive effect on absenteeism and turnover rates.\u003C/p\u003E\r\n\u003Cp\u003EHere are three proven methods to ensure communication in your workplace is where it should be.\u003C/p\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/jcr_content/root/main/section/simple_copy_copy_cop/text_1077948173","model":{"title":"1. Build trust","text":"\u003Cp\u003EAccording to research published by the \u003Ci\u003EHarvard Business Review\u003C/i\u003E, people at high-trust companies report 74 per cent less stress, 106 per cent more energy at work, 50 per cent higher productivity, 13 per cent fewer sick days, 76 per cent more engagement, 29 per cent more satisfaction with their lives and 40 per cent less burnout. The research also uncovered the eight key management behaviours that foster trust:\u003C/p\u003E\r\n\u003Cul\u003E\r\n\u003Cli\u003E\u003Cb\u003ERecognise excellence\u003C/b\u003E: In a tangible, unexpected, personal and public way.\u003C/li\u003E\r\n\u003Cli\u003E\u003Cb\u003EInduce “challenge stress”\u003C/b\u003E: When a manager gives a team a difficult job, it intensifies people’s focus and strengthens social connections.\u003C/li\u003E\r\n\u003Cli\u003E\u003Cb\u003EGive people discretion in how they do their work\u003C/b\u003E: A 2014 Citigroup and LinkedIn survey found that nearly half of employees would give up a 20 per cent raise for greater control over how they work.\u003C/li\u003E\r\n\u003Cli\u003E\u003Cb\u003EEnable job crafting\u003C/b\u003E: Trust employees to choose which projects they’ll work on.\u003C/li\u003E\r\n\u003Cli\u003E\u003Cb\u003EShare information broadly\u003C/b\u003E: Uncertainty around the company’s direction and goals can lead to chronic stress among employees, and undermine teamwork.\u003C/li\u003E\r\n\u003Cli\u003E\u003Cb\u003EIntentionally build relationships\u003C/b\u003E: A Google study found that managers who express interest in team members’ success and wellbeing outperform others.\u003C/li\u003E\r\n\u003Cli\u003E\u003Cb\u003EFacilitate whole-person growth\u003C/b\u003E: Assessing personal growth includes discussions about work-life integration, family, and time for recreation and reflection.\u003C/li\u003E\r\n\u003Cli\u003E\u003Cb\u003EShow vulnerability\u003C/b\u003E: Research found that oxytocin (often called the “cuddle hormone”, and one that bonds humans) is produced in employees when leaders ask for help from colleagues instead of just telling them what to do.\u003C/li\u003E\r\n\u003C/ul\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/jcr_content/root/main/section/simple_copy_copy_cop/text_1420930051","model":{"title":"2. Listen effectively","text":"\u003Cp\u003EThink you’re a good listener? Research suggests that the average person listens at only about 25 per cent efficiency. Listening effectively involves absorbing the information being given to you, demonstrating that you are engaged and interested, and providing feedback that tells the speaker that the information has been received and understood.\u003C/p\u003E\r\n\u003Cp\u003EResearchers Guy Itzchakov and Avraham N. Kluger found that a considerable benefit of high-quality listening is that it helps people see both sides of an argument (something the researchers call “attitude complexity”, although most people are more likely to label it “butting heads”). They also discovered that people who spoke to a good listener reported attitudes that were more considered and less extreme — in other words, not one-sided.\u003C/p\u003E\r\n"}},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/jcr_content/root/main/section/simple_copy_copy_cop/text_203902362","model":{"title":"3. Think about how you deliver feedback","text":"\u003Cp\u003EPerformance feedback is a key area of communication in any workplace, yet a study on its effectiveness found that feedback caused performance to decline in 38 per cent of cases, regardless if the feedback was positive or negative (but chiefly when it threatened how people saw themselves).\u003C/p\u003E\r\n\u003Cp\u003EThe reason why feedback can backfire? It often signals to employees that the boss is in charge and judgemental, which doesn’t usually go down well, leaving people feeling stressed and defensive.\u003C/p\u003E\r\n\u003Cp\u003EIt’s suggested that rather than deliver feedback that tells employees they need to change, a more successful method is to listen to employees in an attentive, empathic, and non-judgemental way, and to also ask employees questions, which is far more likely to make them \u003Ci\u003Ewant\u003C/i\u003E to change – a far more positive outcome for both parties involved.\u003C/p\u003E\r\n"}},{"organism":"PageTags","model":{"tags":[{"name":"Vehicles","value":"https://www.shell.com.au/tag-search.html?tag=vehicles%3A"}]},"id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/jcr_content/root/main/section/simple_copy_copy_cop/page_tags"},{"organism":"CallToAction.Stacked","color":"brand2","colspan":8,"id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/jcr_content/root/main/section/simple_copy_copy_cop/call_to_action_copy","model":{"links":[{"name":"Apply for Shell Card today!","value":"https://www.shell.com.au/business-customers/shell-fuel-card/apply-for-your-shell-fuel-card.html"}]}},{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/jcr_content/root/main/section/simple_copy_copy_cop/text_1331435215","model":{"text":"\u003Cp\u003E\u003Csup\u003EDisclaimer\u003Cbr\u003E\r\n\u003C/sup\u003E\u003C/p\u003E\r\n\u003Cp\u003E\u003Csup\u003EViva Energy Australia Pty Ltd (“Viva Energy”) has compiled the above article for your general information and to use as a general reference. Whilst all reasonable care has been taken by Viva Energy in compiling this article, Viva Energy does not warrant or represent that the information in the article is free from errors or omissions or is suitable for your intended use.\u003C/sup\u003E\u003C/p\u003E\r\n\u003Cp\u003E\u003Csup\u003EWhere information, recommendations, opinions or ideas have been sourced from third parties external to Viva Energy (Third Party Information), Viva Energy cannot be certain that the Third Party Information is accurate, current or complete, nor should a mention of any business, product, service or website of a third party be taken as a recommendation, approval or endorsement of, or warranty or claim regarding, that business, product, service or website.\u003C/sup\u003E\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/jcr_content/root/main/section/simple_copy_copy_cop","model":{}},{"organism":"Container","colspan":4,"children":[{"organism":"PromoSimple.Text","color":"inherited","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/jcr_content/root/main/section/simple_copy_copy_cop_1090810722/text","model":{"title":"You may also be interested in"}},{"organism":"Author.Info","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/jcr_content/root/main/section/simple_copy_copy_cop_1090810722/author_copy_copy","model":{"text":"\u003Cp\u003EBy Shell on Jul. 14, 2022\u003C/p\u003E\r\n","links":[{"name":"Why team building is good for business","value":"https://www.shell.com.au/business-customers/shell-fuel-card/shell-card-content-hub/why-team-building-is-good-for-business.html"}],"image":{"src":"https://www.shell.com.au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/_jcr_content/root/main/section/simple_copy_copy_cop_1090810722/author_copy_copy.shellimg.png/1696345077412/shell-pecten.png","alt":"Shell Pecten","width":2500,"height":1405}}},{"organism":"Author.Info","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/jcr_content/root/main/section/simple_copy_copy_cop_1090810722/author_copy_copy_cop","model":{"text":"\u003Cp\u003EBy Shell on May 17, 2022\u003C/p\u003E\r\n","links":[{"name":"The power of staff incentives","value":"https://www.shell.com.au/business-customers/shell-fuel-card/shell-card-content-hub/the-power-of-staff-incentives.html"}],"image":{"src":"https://www.shell.com.au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/_jcr_content/root/main/section/simple_copy_copy_cop_1090810722/author_copy_copy_cop.shellimg.png/1696345117832/shell-pecten.png","alt":"Shell Pecten","width":2500,"height":1405}}},{"organism":"Author.Info","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/jcr_content/root/main/section/simple_copy_copy_cop_1090810722/author_copy_copy_cop_645814132","model":{"text":"\u003Cp\u003EBy Shell on Feb. 15, 2022\u003C/p\u003E\r\n","links":[{"name":"The secret to happier employees","value":"https://www.shell.com.au/business-customers/shell-fuel-card/shell-card-content-hub/the-secret-to-happier-employees.html"}],"image":{"src":"https://www.shell.com.au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/_jcr_content/root/main/section/simple_copy_copy_cop_1090810722/author_copy_copy_cop_645814132.shellimg.png/1696345163067/shell-pecten.png","alt":"Shell Pecten","width":2500,"height":1405}}}],"id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/jcr_content/root/main/section/simple_copy_copy_cop_1090810722","model":{}},{"organism":"Container.XF","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/jcr_content/root/main/section/experience_fragment_","model":{}}],"id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/jcr_content/root/main/section","model":{}}],"id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/jcr_content/root/main","model":{}},{"organism":"Container.Footer","children":[{"organism":"Breadcrumb.Large","model":{"links":[{"name":"Home","value":"https://www.shell.com.au/"},{"name":"Business customers","value":"https://www.shell.com.au/business-customers.html"},{"name":"Business Fuel Cards | Fuel Cards for Small Business","value":"https://www.shell.com.au/business-customers/shell-fuel-card.html"},{"name":"Shell Card Content Hub","value":"https://www.shell.com.au/business-customers/shell-fuel-card/shell-card-content-hub.html"},{"name":"Do you need to improve your workplace communication?","value":"https://www.shell.com.au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication.html"}]},"id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/jcr_content/root/footer/breadcrumb"},{"organism":"Container.Raw","ref":"https://www.shell.com.au/_jcr_content/root/footer/inherited.model.json","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/jcr_content/root/footer/inherited","model":{}}],"id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/jcr_content/root/footer","model":{}}],"id":"/conf/shell/settings/wcm/templates/base/structure/jcr_content/root","model":{}}],"model":{"title":"Do you need to improve your workplace communication?","text":"It might seem simple, but having sound communication lines in your workplace is one of the best ways to boost morale and performance. Here are some proven methods to boost communication with your staff.","date":"2022-09-15T10:50:00.000Z","links":[{"name":"canonical","value":"https://www.shell.com.au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication.html"},{"name":"errorUrl","value":"https://www.shell.com.au/error.html"},{"name":"hierarchy","value":"en_au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication"},{"name":"homeTitle","value":"Shell Australia"},{"name":"homeUrl","value":"https://www.shell.com.au/"},{"name":"locale","value":"en-AU"},{"name":"title","value":"Do you need to improve your workplace communication? | Shell Australia"},{"name":"textDirection","value":"ltr"},{"name":"template","value":"base"},{"name":"contentPath","value":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication"},{"name":"externalDisclaimerText","value":"Shell plc Legal Disclaimer\r\nYou are now leaving the Shell website.\r\nThe link you have selected will direct you to a website that is not controlled by Shell plc or any member of the Shell Group. Accordingly, neither Shell plc nor any member of the Shell Group endorses, adopts, certifies or otherwise validates the information and material contained on the linked website. This includes its sponsor and any policies, activities or services offered on the site, by any advertiser on the site or linked to the site.\r\nThank you for visiting the Shell website."},{"name":"themeMode"},{"name":"lastModified","value":"2023-10-16T10:50:51.536Z"},{"name":"themeName","value":"base"},{"name":"themePath","value":"/etc.clientlibs/amidala/clientlibs/theme-base"},{"name":"themeCss","value":"/etc.clientlibs/amidala/clientlibs/theme-base.ACSHASHb291465fc8d3c7bcefde74d34044b698.css"}],"tags":[{"name":"Vehicles","value":"vehicles:"}],"image":{"src":"https://www.shell.com.au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/_jcr_content/root/metadata.shellimg.jpeg/1696344827475/two-office-workers-walking-and-talking-while-one-uses-a-tablet.jpeg","alt":"Two office workers walking and talking while one uses a tablet.","width":3840,"height":2166}},"id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/shell-card-content-hub/do-you-need-to-improve-your-workplace-communication/jcr_content"}