{"organism":"Page","children":[{"organism":"Container.Raw","children":[{"organism":"Metadata","model":{"title":"Frequently asked questions","text":"These answers to common questions help explain why a business fuel card like Shell Card is a smart decision.","links":[{"name":"Frequently asked questions","value":"https://www.shell.com.au/business-customers/shell-fuel-card/faq.html"}],"image":{"src":"https://www.shell.com.au/business-customers/shell-fuel-card/faq/_jcr_content/root/metadata.shellimg.jpeg/1697193434355/silver-card-promo.jpeg","alt":"Shell Card","width":3798,"height":2145},"tags":[{"name":"Fuel cards","value":"downstream-and-renewables:loyalty/fuel-card"},{"name":"Loyalty","value":"downstream-and-renewables:loyalty"},{"name":"Downstream & Renewables","value":"line-of-business:downstream-and-renewables"}]},"id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/metadata"},{"organism":"ContentOwner","model":{},"id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/contentowner"},{"organism":"Container.Header","children":[{"organism":"Container.Raw","ref":"https://www.shell.com.au/_jcr_content/root/header/inherited.model.json","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/header/inherited","model":{}},{"organism":"Breadcrumb","model":{"links":[{"name":"Home","value":"https://www.shell.com.au/"},{"name":"Business customers","value":"https://www.shell.com.au/business-customers.html"},{"name":"Business Fuel Cards | Fuel Cards for Small Business","value":"https://www.shell.com.au/business-customers/shell-fuel-card.html"},{"name":"FAQ","value":"https://www.shell.com.au/business-customers/shell-fuel-card/faq.html"}]},"id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/header/breadcrumb"}],"id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/header","model":{}},{"organism":"Container.Main","children":[{"organism":"Container.Section","children":[{"organism":"PageHeaderBanner","color":"semitransparent","model":{"title":"Frequently asked questions about Shell Card","text":"\u003Cp\u003EThese answers to common questions help explain why a business fuel card like Shell Card is a smart decision.\u003C/p\u003E\r\n\r\n\r\n\r\n\r\n","links":[{"name":"Apply for Shell Card","value":"https://shellcard.apply.shell.com.au/ShellCard/s/"}],"image":{"src":"https://www.shell.com.au/business-customers/shell-fuel-card/faq/_jcr_content/root/main/section_1662713610/page_header.shellimg.png/1774252060934/shell-card-faq.png","alt":"Shell Card","width":3837,"height":1680}},"id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_1662713610/page_header"}],"id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_1662713610","model":{}},{"organism":"Container.Section","color":"brand1-subtle","children":[{"organism":"Container.FAQ","colspan":8,"colstart":3,"children":[{"organism":"AccordionItem.FAQ","color":"brand1","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_1582945187/faq/faq_item","model":{"title":"What is Shell Card?","text":"\u003Cp\u003EShell Card is a Fuel Card for businesses. Think of it like a credit card that makes paying for your business’s fuel simple and stress-free. Every purchase is itemised on a single tax invoice and statement, and the cost of purchases is deducted from your nominated account weekly, fortnightly or monthly, depending on your payment terms.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"brand1","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_1582945187/faq/faq_item_611519141","model":{"title":"What are the benefits of Shell Card?","text":"\u003Cp\u003EShell Card helps your business save money, improve efficiency and enjoy rewards. Shell Card simplifies fuel payments by consolidating all fuel purchases into a single tax invoice. It offers discounts off pump prices, flexible payment options and fraud protection. Businesses can manage cards online, set spend controls, and integrate with accounting software like Xero and MYOB for streamlined reporting. Business owners can also link their Flybuys account to their Shell Card to collect points automatically on every eligible fuel and shop purchase.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"brand1","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_1582945187/faq/faq_item_1617249343","model":{"title":"Where can I use Shell Card across Australia?","text":"\u003Cp\u003EShell Card is accepted at over 1,600 service stations across Australia and growing. You can use your Shell Card at any Shell service station, Shell Reddy Express, Shell OTR, Liberty, Westside or Mogas\u003C/p\u003E\r\n\u003Cp\u003ETo find a Shell Card accepting site near you, use our \u003Cb\u003E\u003Ca href=\"https://www.shell.com.au/motorists/fuel-finder.html\"\u003EFuel Finder\u003C/a\u003E\u003C/b\u003E tool.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"brand1","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_1582945187/faq/faq_item_1883500803","model":{"title":"Can I earn Flybuys points with Shell Card?","text":"\u003Cp\u003EYes, you can currently earn Flybuys points on eligible purchase at all Shell Reddy Express sites. The good news is both business owners and drivers get rewarded!\u003Cb\u003E \u003C/b\u003EBusiness owners can link their Flybuys account to their Shell Card to collect points automatically on every eligible fuel and shop purchase made at a Shell Reddy Express site. Drivers can also earn Flybuys on eligible purchases by scanning their personal Flybuys when transacting.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"brand1","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_1582945187/faq/faq_item_1162338683","model":{"title":"What fraud protection, account and fuel card controls are available with Shell Card?","text":"\u003Cp\u003EShell Cards are assigned individual PIN numbers and personalised for either your drivers or vehicles. You can monitor all transactions 24/7 through the \u003Cb\u003E\u003Ca href=\"https://www.shell.com.au/business-customers/shell-fuel-card/shell-card-portal.html\"\u003EShell Card Portal\u003C/a\u003E\u003C/b\u003E. Plus, you can set and modify product and purchase restrictions, reset a card’s PIN, or order new cards directly through Shell Card Portal or via our Customer Service Team.\u003C/p\u003E\r\n\u003Cp\u003EYou can contact our customer service team on 13 16 18 from Monday to Friday 8am to 8pm AEST, or reach us anytime via email by visiting \u003Ca href=\"https://shellcardportal.shell.com.au/help\"\u003Ehttps://shellcardportal.shell.com.au/help\u003C/a\u003E\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"brand1","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_1582945187/faq/faq_item_872301743","model":{"title":"Does Shell Card have accounting software integration?","text":"\u003Cp\u003EYes, Shell Card connects seamlessly with Xero and MYOB accounting software. By integrating your Xero or MYOB accounts with Shell Card, the flow of your invoices will be automated, increasing your accuracy, saving you time and helping you avoid manual data entry. Learn how to integrate your XERO or MYOB accounts with Shell Card \u003Cb\u003E\u003Ca href=\"https://www.shell.com.au/business-customers/shell-fuel-card/xero-myob.html\"\u003Ehere\u003C/a\u003E\u003C/b\u003E.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"brand1","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_1582945187/faq/faq_item_2086905040","model":{"title":"I don’t use much fuel in my business. Is it still worth getting a Shell Card?","text":"\u003Cp\u003EAbsolutely! Shell Card is designed to make managing fuel simple and convenient—whether you run one vehicle or an entire fleet. Plus, you’ll enjoy savings off the pump price and easy reporting to keep track of expenses.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"brand1","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_1582945187/faq/faq_item_1955439141","model":{"title":"What if my business has multiple vehicles?","text":"\u003Cp\u003ENo problem, you can have as many Shell Cards as your business needs - whether that’s individual cards for team members or vehicle-specific cards for your fleet. You can order multiple cards when you apply for a Shell Card or easily add more through the Shell Card Portal.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"brand1","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_1582945187/faq/faq_item_1429971630","model":{"title":"What are the Terms and Conditions when signing up with Shell Card?","text":"\u003Cp\u003EHere’s where to find the Shell Card \u003Cb\u003E\u003Ca href=\"https://www.shell.com.au/business-customers/shell-fuel-card/faq/_jcr_content/root/main/section_1582945187/faq/faq_item_1429971630.multi.stream/1759135622132/6c3ff1e6604c374e023eed1a1df91b8113f8b00d/shell-card-terms-and-conditions-sept-2025.pdf\"\u003ETerms and Conditions\u003C/a\u003E.\u003C/b\u003E\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_1582945187/faq","model":{}}],"id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_1582945187","model":{"title":"About Shell Card"}},{"organism":"Container.Section","color":"inherited","children":[{"organism":"Container.FAQ","colspan":8,"colstart":3,"children":[{"organism":"AccordionItem.FAQ","color":"brand1-subtle","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_1817794957/faq/faq_item","model":{"title":"What is Shell Card Portal and what reporting is available?","text":"\u003Cp\u003E\u003Cb\u003E\u003Ca href=\"https://www.shell.com.au/business-customers/shell-fuel-card/shell-card-portal.html\"\u003EShell Card Portal\u003C/a\u003E\u003C/b\u003E gives you the ability to manage your card(s) and account online. Enjoy the ease and efficiency of Shell Card Portal, which includes the following tools:\u003C/p\u003E\r\n\u003Cul\u003E\u003Cli\u003EOrder and cancel your Shell Card(s)\u003C/li\u003E\u003Cli\u003ESet or re-set Shell Card PIN codes\u003C/li\u003E\u003Cli\u003ESet or modify product and purchase restrictions for each Shell Card on your account\u003C/li\u003E\u003Cli\u003EManage digital card users\u003C/li\u003E\u003Cli\u003EAccess your past invoices (for the previous 12 months)\u003C/li\u003E\u003Cli\u003EGenerate detailed transaction reports between billing periods, and drill down to specific dates, cost centres or cards\u003C/li\u003E\u003Cli\u003EStreamline GST and fuel tax claims by using information in your monthly transaction report\u003C/li\u003E\u003Cli\u003EAccess to a suite of other Management Information Reports\u003C/li\u003E\u003C/ul\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"brand1-subtle","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_1817794957/faq/faq_item_1348782007","model":{"title":"How are Shell Card PIN codes set?","text":"\u003Cp\u003EYou need to choose a 4-digit PIN for each Shell Card. This can be set when your order your Shell Card, through the Shell Card Portal or when you first transact using your card at a Shell branded site, Shell Reddy Express or OTR. You can’t set your PIN at unmanned sites or when making an in-app payment.\u003C/p\u003E\r\n\u003Cp\u003EIf you’re setting your PIN instore, simply swipe your Shell Card when you pay and enter your chosen PIN three times to set the PIN. You can change your PIN at any time in the Shell Card Portal.\u003C/p\u003E\r\n\u003Cp\u003EIf a PIN is forgotten, you can simply re-set the PIN in Shell Card Portal or the authorised Fleet Manager can notify our Customer Service Team on 13 16 18 to get the PIN reset.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"brand1-subtle","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_1817794957/faq/faq_item_1084810064","model":{"title":"How do I reset my Shell Card Portal PIN?","text":"\u003Cp\u003EThe great news is that you can do it yourself! All you need to do is follow the forgot password prompts on the \u003Cb\u003E\u003Ca href=\"https://www.shell.com.au/business-customers/shell-fuel-card/shell-card-portal.html\"\u003EShell Card Portal\u003C/a\u003E\u003C/b\u003E Log in screen.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"brand1-subtle","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_1817794957/faq/faq_item_1937547616","model":{"title":"Can I transfer my Shell Cards from one business to another?","text":"\u003Cp\u003EUnfortunately not. You will need to order new Shell Cards under the other business account or open a Shell Card account for the other business.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"brand1-subtle","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_1817794957/faq/faq_item_375534475","model":{"title":"What if I want to close my account?","text":"\u003Cp\u003EWe’d hate to see you go! There’s no minimum contract period so you can request to close your account at any time by simply calling our Customer Service Team on 13 16 18. Of course, any outstanding balances must be paid in full before you can close your account.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"brand1-subtle","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_1817794957/faq/faq_item_1686521114","model":{"title":"Is there someone I can talk to about my Shell Card account?","text":"\u003Cp\u003EAbsolutely! Our customer service team is here to help Monday to Friday, 8am–8pm AEST. Just give us a call on 13 16 18 and we’ll be happy to assist.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_1817794957/faq","model":{}}],"id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_1817794957","model":{"title":"Setting up and managing your Shell Card Account"}},{"organism":"Container.Section","color":"brand1-subtle","children":[{"organism":"Container.FAQ","colspan":8,"colstart":3,"children":[{"organism":"AccordionItem.FAQ","color":"brand1","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_399667145/faq/faq_item_949524535","model":{"title":"Are there any set-up costs or fees?","text":"\u003Cp\u003EThere are no set-up costs, transaction or replacement card fees.\u003C/p\u003E\r\n\u003Cp\u003EThere is a small 0.4% (excl. GST) surcharge if you decide to pay your account with a Visa or Mastercard or 1.5% (excl. GST) for American Express, and a monthly fee of $2.50 for each fuel card.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"brand1","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_399667145/faq/faq_item_1639265136","model":{"title":"How can I pay for my Shell Card Invoice?","text":"\u003Cp\u003EShell Card offer multiple payment methods to suit your business needs including direct debit and top up payments. We accept direct debit from bank accounts and credit cards.\u003C/p\u003E\r\n"}},{"organism":"AccordionItem.FAQ","color":"brand1","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_399667145/faq/faq_item","model":{"title":"When will I receive invoices and are the payment terms flexible?","text":"\u003Cp\u003EYour invoice frequency is determined by your payment terms. We offer weekly, fortnightly and monthly payment terms. The payment terms offered will be based on a number of factors, including the types of vehicles your business uses, your monthly spend and how long you have been in business. The payment terms offered are at Viva Energy’s discretion, and subject to successfully meeting Viva Energy’s credit assessment requirements.\u003C/p\u003E\r\n"}}],"id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_399667145/faq","model":{}}],"id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_399667145","model":{"title":"Costs and payments"}},{"organism":"Container.Section","color":"inherited","children":[{"organism":"PromoFull.Right","color":"brand2","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/main/section/promo_2105595437_cop","model":{"title":"Apply Now","text":"\u003Cp\u003EIt doesn’t matter if you have one business vehicle or a hundred, all you need is a valid ABN to apply for Shell Card and start enjoying many convenient benefits and savings. Apply online or call 13 16 18 to discuss a personalised fuel card offer for your business.\u003C/p\u003E\r\n\r\n\r\n\r\n\r\n\r\n\r\n\u003Cp\u003E\u003Cb\u003ELike everything else we do, the application is simple and fast.\u003C/b\u003E\u003C/p\u003E\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n\r\n","links":[{"name":"Apply for Shell Card","value":"https://shellcard.apply.shell.com.au/ShellCard/s/"}],"image":{"src":"https://www.shell.com.au/business-customers/shell-fuel-card/faq/_jcr_content/root/main/section/promo_2105595437_cop.shellimg.jpeg/1774252223410/swipe-card.jpeg","alt":"swipe card","width":1704,"height":963}}}],"id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/main/section","model":{}},{"organism":"Container.Section","color":"brand2","children":[{"organism":"CallToAction","color":"inherited","id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_644629144/call_to_action_copy_","model":{"links":[{"name":"Get in touch","value":"https://www.shell.com.au/business-customers/shell-fuel-card/shell-fuel-card-contacts.html","icon":"/content/dam/shell/icons/global/technology/mail-closed-hollow.svg"},{"name":"Login to Shell Card Portal","value":"https://www.shell.com.au/business-customers/shell-fuel-card/shell-card-portal.html","icon":"/content/dam/shell/icons/global/business/order.svg"}]}}],"id":"/content/shell/countries/australia/en_au/business-customers/shell-fuel-card/faq/jcr_content/root/main/section_644629144","model":{"title":"More information"}},{"organism":"Container.Section","color":"brand1-subtle","children":[{"organism":"Container.XF","children":[{"organism":"Container.Section","color":"brand1-subtle","children":[{"organism":"PromoCard","color":"brand1","colspan":4,"id":"/content/experience-fragments/shell/countries/australia/further-reading/further-reading-updated/jcr_content/root/section_1786491721_c/promo_copy_copy","model":{"title":"Distracted driving - how to avoid the pitfalls","text":"\u003Cp\u003EDistracted drivers can be a huge risk to the safety of themselves and others. 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apps.\u003C/p\u003E\r\n\r\n\r\n\r\n\r\n","links":[{"value":"https://www.shell.com.au/business-customers/shell-fuel-card/shell-card-content-hub/apps-that-will-help-your-business-grow-in-2024.html"}],"image":{"src":"/content/experience-fragments/shell/countries/australia/further-reading/further-reading-updated/_jcr_content/root/section_1786491721_c/promo_copy_536834818_531393611.shellimg.png/1717392593402/business-apps-that-will-help-your-business-grow-in-2024.png","alt":"Top 5 Driving Apps for Business during 2024","width":3831,"height":2157}}}],"id":"/content/experience-fragments/shell/countries/australia/further-reading/further-reading-updated/jcr_content/root/section_1786491721_c","model":{"title":"Further 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