Frequently asked questions about Shell Card

Think of it like a credit card for fuel purchases. Every purchase is itemised on a single tax invoice and statement, and the cost of purchases is deducted from your nominated account weekly, fortnightly or monthly, depending on your payment terms.

It makes paying for fuel easy – all your purchases appear on a single tax invoice and statement, ready for tax time. You can manage your card(s) online, you can set usage controls, we offer flexible payment options, and fraud protection is built-in… to name a few!

Yes! Shell Card makes managing your business’ fuel easy, whether you have one vehicle or a whole fleet. Plus, we offer discounts off the pump price!

No problem, for a small monthly fee of $2.50 per card you can have as many cards as you want.

A PIN can be re-set via Shell Card Portal. Alternatively the authorised Fleet Manager can notify our Customer Service Team on 13 16 18 to get the PIN reset.

You can set and modify product and purchase restrictions through Shell Card Portal or via our Customer Service Team - email accountsadmin@vivaenergy.com.au or contact us on 13 16 18.

Shell Card Portal gives you complete control over your cards and your account. You can create and download a range of reports, order extra cards.

Shell Card Portal gives you the ability to manage your card(s) and account online. Enjoy the ease and efficiency of Shell Card Portal, which includes the following tools:

• Order and cancel your Shell Card(s)
• Access your past invoices (for the previous 12 months)
• Generate detailed transaction reports between billing periods, and drill down to specific dates, cost centres or cards
• Streamline GST and fuel tax claims by using information in your monthly transaction report
• Access to a suite of other Management Information Reports

The great news is that you can do it youself! All you need to do is follow the forgot password prompts on the Shell Card Portal Log in screen.

Unfortunately not. You will need to order new Shell Cards under the other business account.

We’d hate to see you go! There’s no minimum contract period so you can request to close your account at any time. Of course, any outstanding balances must be paid in full.

Yes, Shell Card now connects seamlessly with Xero and MYOB accounting software. By integrating your Xero or MYOB accounts with Shell Card, the flow of your invoices will be automated, increasing your accuracy, saving you time and helping you avoid manual data entry. Learn how to integrate your XERO or MYOB accounts with Shell Card here.

Sure, call 13 16 18 and our team will be more than happy to help.

You can simply log on to Shell Card Portal and order new cards at your convenience. Alternatively, customers on Enterprise or Managed accounts can email or call our Customer Service Team on 13 16 18 to order new cards.

There are no set-up costs whatsoever. How good is that?!

There are no admin fees, no transaction fees and no replacement card fees. There is a small 0.4% surcharge if you pay your account with a credit card, and a monthly fee of $2.50 for each fuel card.

No, you’ll need to set up a direct debit through a bank account or credit card.

To set up Amex as an existing customer, contact the customer service team on 131618 or accountsadmin@vivaenergy.com.au.

We offer weekly, fortnightly and monthly payment terms. The payment terms offered will be based on a number of factors, including the types of vehicles your business uses, your monthly spend and how long you have been in business. The payment terms offered are at Viva Energy’s discretion, and subject to successfully meeting Viva Energy’s credit assessment requirements.

Your invoice frequency is determined by your payment terms. We offer weekly, fortnightly or monthly invoicing options. The payment terms offered will be based on a number of factors, including the types of vehicles your business uses, your monthly spend and how long you have been in business. The payment terms offered are at Viva Energy’s discretion, and subject to successfully meeting Viva Energy’s credit assessment requirements.