Frequently asked questions

Think of it like a credit card for fuel purchases. Every purchase is itemised on a single tax invoice and statement, and the cost of purchases deducted from your nominated account weekly, fortnightly or monthly, depending on your payment terms.

It makes paying for fuel easy; all your purchases appear on a single tax invoice and statement, ready for tax time; you can manage your card(s) online; you can set usage controls; we offer flexible payment options; fraud protection is built-in… to name a few!

With a credit card you have to go through all your statements every quarter and filter out the fuel transactions for tax purposes. Shell Card does that time consuming job for you. With a Shell Card you can also put in place purchase controls, like removing the ability to buy convenience store items to make sure your employees don’t sneak a chocolate bar in with their fuel purchase.

You will need to provide some basic information about yourself and your business. It will be helpful to have the following information handy:

• Australian Business Number (ABN)
• Bank account/credit card details
• Vehicle and/or driver details
• Driver's licence details for yourself and your company directors

Yes, if you set up your account through your company. Only ABN holders can open a Shell Card account.

Shell Card works a bit like a credit card, so we’re obliged to conduct a credit check.

No.

There are no admin fees, no transaction fees and no replacement card fees. There is a small 0.8% surcharge if you pay your account with a credit card, and a monthly fee of $2.50 for each fuel card.

No, you’ll need to set up a direct debit through a bank account or credit card. 

No, although you earn flybuys points it’s actually more like a credit card.

No, unfortunately discount vouchers cannot be used in conjunction with Shell Card.

It’s up to the account holder. When setting up the account, they can chose whether to only allow fuel purchases or include store purchases as well.

The Shell Card online portal gives you complete control over your cards and your account. You can create and download a range of reports, order extra cards, apply alerts to monitor how your cards are used and more.

We might be able to help you with that. You need to apply for a new account with your new ABN, but then we might be able to send new cards updated from the old account.

No problem, there’s no minimum contract period so you can request to close your account at any time. Of course, any outstanding balances must be paid in full.