Frequently asked questions about Shell Card

These answers to common questions help explain why a business fuel card like Shell Card is a smart decision.

Apply for Shell Card

About Shell Card

Setting up and managing your Shell Card

Managing your account

Costs and payments

Apply Now

It doesn’t matter if you have one business vehicle or a hundred, all you need is a valid ABN to apply for Shell Card and start enjoying many convenient benefits and savings. Apply online or call 13 16 18 to discuss a personalised fuel card offer for your business.

Like everything else we do, the application is simple and fast.

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Frequently asked questions about Shell Card

About Shell Card

Setting up and managing your Shell Card

Managing your account

Costs and payments

Apply Now

More information

Further reading

Distracted driving - how to avoid the pitfalls

The secret to happier employees

Apps that will drive your business in 2024

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Frequently asked questions about Shell Card

About Shell Card

How does Shell Card work? #_102 path, #_102 polygon { fill: currentColor; } #_102 { }

What are the benefits of Shell Card? #_103 path, #_103 polygon { fill: currentColor; } #_103 { }

I don’t use much fuel in my business. Is it still worth getting a Shell Card? #_104 path, #_104 polygon { fill: currentColor; } #_104 { }

What if my business has multiple vehicles? #_105 path, #_105 polygon { fill: currentColor; } #_105 { }

Where can I use my Shell Card? #_106 path, #_106 polygon { fill: currentColor; } #_106 { }

What are the Terms and Conditions when signing up with Shell Card? #_107 path, #_107 polygon { fill: currentColor; } #_107 { }

Setting up and managing your Shell Card

How are PIN codes set? #_108 path, #_108 polygon { fill: currentColor; } #_108 { }

What happens if a driver forgets his or her PIN code? #_109 path, #_109 polygon { fill: currentColor; } #_109 { }

What account and fuel card controls are available? #_110 path, #_110 polygon { fill: currentColor; } #_110 { }

Can I tap and pay using my Shell Card instead of swiping? #_111 path, #_111 polygon { fill: currentColor; } #_111 { }

Managing your account

What reporting access do I get? #_112 path, #_112 polygon { fill: currentColor; } #_112 { }

What is Shell Card Portal? #_113 path, #_113 polygon { fill: currentColor; } #_113 { }

How do I reset my Shell Card Portal PIN? #_114 path, #_114 polygon { fill: currentColor; } #_114 { }

Can I transfer my Shell Cards from one business to another? #_115 path, #_115 polygon { fill: currentColor; } #_115 { }

What if I want to close my account? #_116 path, #_116 polygon { fill: currentColor; } #_116 { }

Does Shell Card have accounting software integration? #_117 path, #_117 polygon { fill: currentColor; } #_117 { }

Is there someone I can talk to about my Shell Card account? #_118 path, #_118 polygon { fill: currentColor; } #_118 { }

How do I order / cancel cards? #_119 path, #_119 polygon { fill: currentColor; } #_119 { }

Costs and payments

Are there any set-up costs? #_120 path, #_120 polygon { fill: currentColor; } #_120 { }

What fees and charges are involved? #_121 path, #_121 polygon { fill: currentColor; } #_121 { }

Can I pay my Shell Card invoice manually with BPAY? #_122 path, #_122 polygon { fill: currentColor; } #_122 { }

How can I change my payment method to AMEX? #_123 path, #_123 polygon { fill: currentColor; } #_123 { }

Are the payment terms flexible? #_124 path, #_124 polygon { fill: currentColor; } #_124 { }

How often will I receive invoices? #_125 path, #_125 polygon { fill: currentColor; } #_125 { }

Apply Now

More information

Further reading

Distracted driving - how to avoid the pitfalls

The secret to happier employees

Apps that will drive your business in 2024