Contact Us

Geelong refinery community magnet

If you have a concern about the refinery's operational or environmental performance, or a question relating to an emergency situation, please call 1800 651 818.

This line operates 24-hours a day, seven days a week.

An experienced operator will be either answer your question, or record your query and ensure it is followed up.

If your call is in relation to a current concern (eg: a noise or smell) a refinery representative will be sent out to investigate.  Complaints associated with environmental issues are reported to the EPA.

If you have questions or queries that are not associated with current refinery operations, you will be asked to put these in writing.

If an event occurs and you need to act, emergency services will broadcast on ABC radio 774 AM.

If there are not messages on 774AM community members do not need to take action.

All other questions and concerns should be put in writing and sent to:

Postal Address:

Communications Department
Shell Geelong Refinery
Refinery Road
Corio Vic 3214

Email:  geelongrefinery-au@shell.com

Telephone: (03) 5273 8333*

* If you contact Shell about an issue or complaint via telephone, depending on the nature of the call you will either be asked to put it in writing or your call will be transferred through to 1800 651 818.